Seasonal Team Member

Seasonal Team Member - Customer Care Coordinator

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

Looking for a role that fills your cup? Good news, T2 Tea is looking for some seasonal Customer Care team members to join us

About the role

- T2 are looking for Seasonal Customer Care Coordinators to join our Customer Care team at T2 Support Office in Collingwood. Please note this role is a full-time fixed term contract from 20 October 2025 until 16 January 2026.
- During the holiday season, we are a hub of activity, and our days are filled with supporting our customers across emails, phones, live chat and social media channels. Working alongside a team across Australia, you will be based in our T2 Support Office providing the T2 service our customers know and love.

In this role you will:

- Provide a world class customer service experience to each and every customer
- Answer all customers enquiries and complaints, across email, phones, live chat, social media and product reviews
- Efficiently handle customer interactions by promptly resolving complaints, accurately responding to enquiries about product information, stock availability, pricing, and delivery updates
- Manage customer orders including cancellations, refunds, and replacements
- Take ownership of customer enquiries and complaints and ensure effective first contact resolution
- Follow T2 safety policies and procedures
- Continually expand your knowledge of products and become tea and brewing experts

About you:

- Are available over the peak seasonal period on a Monday to Saturday rotating roster
- Previous customer service or contact centre experience is essential
- Excellent communication skills (both written and verbal) and a professional phone manner
- Sound IT skills, including the ability to learn and navigate multiple systems
- Ability to operate under pressure and be solutions focused
- Act with customer in mind
- Self-motivated and ready to learn
- Work well within a team and readily support team members

Life at T2

- Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
- Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
- Volunteer leave day per year with a purpose aligned organisation.
- Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
- Employee Assistance Program (EAP).
- T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2.
- Head office located in lively Collingwood, close-by to delicious cafes and public transport (both train and tram).

About the application process

Don’t feel like you meet every single requirement? Still apply We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commit to respond to every applicant.

No agencies please – we have this one brewing in-house.

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