Seasonal Team Member

4 weeks ago

Melbourne, Victoria, Australia T2 Tea Full time

About The Role

  • T2 are looking for Seasonal Customer Care Coordinators to join our Customer Care team at the T2 Support Office in Collingwood. This is a full-time fixed term contract from 20 October 2025 until 16 January 2026.
  • During the holiday season, you will support our customers across emails, phones, live chat and social media channels, working with a team across Australia from the T2 Support Office to deliver the T2 service our customers know and love.
In This Role You Will
  • Provide a world class customer service experience to each and every customer
  • Answer all customer enquiries and complaints across email, phones, live chat, social media and product reviews
  • Efficiently handle customer interactions by promptly resolving complaints and responding to enquiries about product information, stock availability, pricing, and delivery updates
  • Manage customer orders including cancellations, refunds, and replacements
  • Take ownership of customer enquiries and complaints and ensure effective first contact resolution
  • Follow T2 safety policies and procedures
  • Continually expand knowledge of products to become tea and brewing experts
About You
  • Available during the peak seasonal period on a Monday to Saturday rotating roster
  • Previous customer service or contact centre experience is essential
  • Excellent written and verbal communication skills and a professional phone manner
  • Sound IT skills, including the ability to learn and navigate multiple systems
  • Ability to operate under pressure and be solutions focused
  • Act with the customer in mind
  • Self-motivated and ready to learn
  • Works well within a team and readily supports team members
Life at T2
  • Enjoy a 50% discount and lots of tea
  • Recognition and rewards through the Moment Makers program
  • Volunteer leave day per year
  • Policy-supported working arrangements including flexible and hybrid options
  • Employee Assistance Program (EAP)
  • T2 Culture Club celebrates occasions across the calendar
  • Head office in Collingwood, with access to cafes and public transport
About The Application Process

Don't feel you meet every single requirement? We'd still love to receive your application if most of your experience matches and you think you'll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commits to respond to every applicant. No agencies please – this role is in-house.


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