3 Days Left: Virtual Services Team Leader
2 weeks ago
Work a 9-day fortnight
Make a genuine impact helping customers
Salary Packaging options
About the Role
This role will be responsible for managing a team of Virtual Employment Coaches and Virtual Customer Service Officers. The Virtual Services Team Leader will play a pivotal role to ensure the delivery of Workforce Australia Services for the relevant Employment Regions remains compliant with Deed requirements and achieve performance measures.
This position is being offered on a full-time, ongoing basis and will work virtually from home upon an approved working from home assessment.
About You
To be successful in the role you will be able to demonstrate:
- Experience in a management or leadership roles;
- Ability to manage workday autonomously, ability to manage day to day tasks;
- Ability to troubleshoot IT issues in consultation with the IT department;
- Ability to read complex administrative procedures and reports, understand them and apply them or put in place strategies to meet performance and compliance requirements;
- Proven ability to interpret reports and use data to identify quality, performance and compliance issues;
- Cultural competency in engaging with Aboriginal and Torres Strait Islander and CALD/Refugee Participants, Employers and other Stakeholders;
- High level of interpersonal skills and ability to develop effective relationships with a diverse range of participants, employers, stakeholders and staff; and
- Ability to use the Microsoft Office suite (Word, Excel and PowerPoint) and ability to type (minimum 30 words per minute).
You will also be required to:
- Hold a current driver’s licence and willingness to travel as required;
- Have a minimum Certificate IV in Employment Services or Career Development;
- At least three years working in Employment Services; and
- Understand the local labour market and needs of employers.
The Application Process
If you progress through our screening process, there are a few other requirements which we’ll need for you to obtain as follows (at Workskil Australia’s cost):
- National Police Clearance
- Working Rights Check
Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.
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