Projects Support Officer

About the role

Our Customer Solutions team is seeking a Projects Support Officer to join their team at our head office in Tomago. This role is a full-time, Monday to Friday position, available on a 12-month fixed-term basis as maternity leave coverage. This position offers hybrid work flexibility and opportunities for career development.

Reporting to the Branch Support Manager, the Projects Support Officer will participate in key projects and initiatives that contribute to business improvement across the state. A key aspect of this role involves managing, enhancing, supporting, and maintaining both current and new business systems and processes. The role further includes integrating improvement initiatives as directed by internal management.

With a strong focus on internal collaboration, this role depends on effective engagement across the business to gather requirements and support the scoping, planning, and delivery of projects and initiatives. This effective engagement is critical to ensuring sustainable outputs are introduced and business objectives are achieved.

Key Responsibilities

- Support specialist projects by assisting with the development, transition, and implementation of new or improved business systems, processes, and initiatives for relevant stakeholders
- Review and update existing process documentation, including work instructions, process maps, and training materials
- Develop new documentation and deliver training to support the successful implementation of new systems, processes, or tasks
- Review mapped processes and provide relevant data to internal stakeholders in alignment with project objectives, individual capabilities, and requirements
- Collaborate with stakeholders to deliver project outcomes and uphold operational excellence through adherence to business processes and standards
- Analyse data to identify opportunities for improvement initiatives and recommend appropriate actions
- Participate in continuous improvement initiatives to identify and recommend opportunities within projects or business units, with a focus on reducing waste and enhancing efficiencies

Skills & Experience

- Demonstrated experience in developing business reports and creating data visualisations to support informed decision-making
- Advanced computer literacy skills including MS Office and project management tools
- Excellent organisational and time management skills with ability to manage multiple priorities simultaneously
- Strong customer service skills with the ability to develop strong positive working relationships
- Developed analytical and problem-solving skills
- Excellent communication skills including written, verbal and interpersonal
- Free On-Site Parking
- Made for More Rewards
- Opportunities for career development
- 12 Weeks Paid Parental Leave
- Ability to purchase additional annual leave
- RDO opt in available
- Income protection covering you 24/7
- Fitness Passport for the whole family
- Refer a friend program – work alongside your mates and receive up to $3000 for each successful referral
- Discounted CAT products
- Wellness Program

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4535.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

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