Urgent Search: Service Desk Analyst

2 days ago

Council of the City of Sydney, Australia Ashdown People Full time

Overview

The Service Desk Analyst will provide technical support and maintenance across the organisation's desktop environment. Including managing application packaging and deployment, troubleshooting hardware and software issues, supporting Microsoft Intune and SCCM environments, and assisting with device configuration and policy enforcement. The role also contributes to strategic initiatives such as Windows 11 migration, endpoint analytics, and cross-platform device management.

Who you are

The ideal candidate will have strong experience in desktop support, endpoint management, and policy creation, with a focus on improving operational efficiency and user experience. You will have prior experience in:

SOE Deployment & Device Provisioning

- Build and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations.
- Develop and maintain the organisation's SOE across laptops and desktops.
- Provision and support devices using Microsoft Intune and SCCM.

Policy Management

- Create, maintain, and enforce device configuration and compliance policies using Intune.
- Ensure policies align with organisational security standards and operational needs.

Application Packaging & Deployment

- Package and deploy new software, upgrades, and updates via Intune.
- Manage deployment rings and detection rules for seamless rollout.
- Package and deploy security patching, including firmware revisions.

Troubleshooting & Support

- Provide advanced support for Intune-managed devices, including specialist PCs used for video/audio processing.
- Diagnose and resolve complex ICT incidents and problems related to network, authentication, and policy conflicts.

Security & Compliance

- Implement ACSC Essential Eight controls across endpoints.
- Support BitLocker encryption, AppLocker/WDAC policies, and endpoint protection strategies.

Technical Advice & Documentation

- Provide technical advice on hardware and software to support procurement processes.
- Prepare and maintain Standard Operating Procedures and knowledgebase articles.
- Contribute to setting priorities and achieving team objectives

Skill Requirement

Demonstrate experience in M365 Apps, PowerShell Scripting & Level 3 Trouble Shooting

PLEASE READ BEFORE APPLYING

Candidates must be Australian Citizens and have/be able to obtain Negative Vetting Level 1 Security Clearance.

This role is open to candidates based ideally in Canberra, ACT. Those from VIC or NSW may be considered.

If this role aligns with your skills and experience (or know someone who does) please contact me, Ollie, on 0424673821

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