Voice of Customer Manager

5 days ago


Council of the City of Sydney, Australia ClearCompany Full time

Fantastic opportunity to lead major CX and voice of customer programs for this massive B2B and B2C brand. 12 month contract, Sydney CBD, $150k-$170k.

- Lead major CX and voice of customer programs for this massive B2B and B2C brand

- 12 month contract initially | Positive, pro‑active and collaborative culture

- Sydney CBD | Great work flexibility WFO/WFH split | $150k-$170k inc super

About the Role

Reporting to the Head of CX and Voice of Customer, you will lead and execute major CX and Voice of Customer programs across key customer groups both B2B and B2C. This is a strategic and hands‑on role where you both lead and execute key programs. It is a standalone role with no direct reports but with a host of senior stakeholders to build relationships with.

Other key duties include:

- Design and continuously improve enterprise Voice of Customer programs – especially with demonstrated examples of partnering with business to turn insights into action and drive measurable CX uplift.

- Run both qualitative and quantitative research, segmentation modelling, driver analysis.

- Support the preparation of VOC insights reporting and present compelling data‑driven insights and recommendations to teams across all levels (including leadership) to secure buy‑in for customer initiatives.

- Develop strong relationships with cross‑functional stakeholders to influence key decisions that impact the customer experience.

What You Need

- Strong EQ with the ability to work with a variety of complex stakeholders and influence accordingly.

- Experience working in matrix‑structured organisations, strong stakeholder influencing skills, ability to story‑tell and develop compelling packs for leadership.

- A proven track record of running CX insights and Voice of Customer programs.

- Approx 8 years’ experience leading customer, project and program delivery.

- Approx 5 years customer‑centred design experience.

What's in it for You

- 12 month contract with the potential for permanency down the line.

- Fantastic B2B and B2C brand with a warm and positive culture where you can grow and develop.

- Great salary and benefits – $150k‑$170k inc super.

How to Apply

Please apply via the link below or send your CV to jcorrigan@sharpandcarter.com.au.

#J-18808-Ljbffr



  • Council of the City of Sydney, Australia Macquarie Bank Limited Full time

    Overview Join our Global Voice Services team which supports enterprise-wide unified communications infrastructure, and work in a multi-talented and diverse team across geographical locations. You will learn new technologies and help manage voice solutions and systems to meet business, service and lifecycle requirements. At Macquarie, our advantage is...


  • Council of the City of Sydney, Australia black.ai Full time

    Job Description Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co‑working...


  • Sydney, Australia DoorDash Australia Full time

    **About the Team**: At DoorDash, our mission is to empower local economies. The Strategy & Operations team plays a vital role in shaping how we serve merchants, customers, and dashers. In Australia and New Zealand, we're elevating our customer strategy to ensure we listen, respond to, and innovate based on the voices of our customers, delivery partners, and...


  • Council of the City of Sydney, Australia Medium Full time

    About InDebted InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded...


  • Council of the City of Sydney, Australia Luminance Full time

    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the...


  • Council of the City of Sydney, Australia Standards Australia Full time

    Lead the configuration, development, enhancement, and support of Salesforce. Who are we? Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. We proudly employ over 200 professionals dedicated to helping shape Australia’s future and enabling the safe and sustainable progress of...


  • Council of the City of Sydney, Australia NICE Systems Full time

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? At NiCE, we know that...


  • Council of the City of Sydney, Australia Forsta Full time

    Customer Success Manager page is loaded## Customer Success Managerlocations: Sydney, AUStime type: Full timeposted on: Posted Todayjob requisition id: R25/_0000000692**Company Description**PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership...


  • Council of the City of Sydney, Australia Toast Tab, Inc. Full time

    Overview Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. At Toast, we are on a mission to help restaurants thrive by delivering technology that meets their needs today and empowers their future success. We are building the restaurant...


  • Council of the City of Sydney, Australia N-able Technologies Ltd. Full time

    IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. As a key member of our...