Contact Centre Test Manager
7 days ago
Contact Centre Test Manager (NV1)
Leading Telco client (consulting through FinXL)
FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
FinXL is seeking a Contact Centre Test Manager to join our consulting team and be deployed with a leading Telco client on a 12 months contract in location. For this role a security clearance (NV1 preferred) is required.
Responsibilities
- Define and lead the overall test strategy for Contact Centre and IVR initiatives
- Develop comprehensive test plans covering functional, non-functional and integration testing
- Provide strong leadership and direction to the testing team
- Oversee the validation of complex call routing, IVR menus and escalations
- Manage relationships with key stakeholders and ensure transparent reporting on quality status
- Ensure seamless integration strategies across contact centre systems and customer portals
Key Skills & Experience
- Mandatory Australian Citizenship and current NV1 Security Clearance (preferred)
- Proven track record in Test Management with strong leadership, planning, and strategy skills
- Extensive domain expertise working on Contact Centre and IVR-related initiatives
- Strong understanding of testing frameworks, including Gherkin and Cucumber
- Familiarity with ALM testing tools (e.g., Micro Focus ALM) is highly advantageous
- Strong understanding of functional and non-functional testing governance
Engagement Details
- 12 months months contract with Telco client
- Hybrid working with office in Macquarie Park (NSW) location
Next Steps
- Apply now highlighting relevant skills and experience and address your application to Julia Leung. Due to the high volume of applications only shortlisted candidates can be contacted.
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Council of the City of Sydney, Australia FinXL Full timeA leading IT consultancy is seeking a Contact Centre Test Manager to develop testing strategies and manage testing initiatives for a Telco client. Suitable candidates should have extensive experience in Test Management and expertise in Contact Centre operations. A current NV1 Security Clearance is preferred. This role offers a 12-month contract with hybrid...
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