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Shannons Operations Leader

4 weeks ago

Whyalla, Australia Shannons Pty Full time

Take the next step. Be part of something bigger at Suncorp.

- Work with a high-performing contact centre team with real impact
- Heatherton, Adelaide, Hobart and WA locations with flexible hybrid working and genuine career progression
- Drive operational excellence in a values-led, supportive environment

Shape the future of customer experiences while developing your leadership career in a collaborative, innovative team.

Shannons is Australia’s leading insurance provider for motoring enthusiasts, offering more than just protection for classic and collectible vehicles. As Shannons Operations Leader, you’ll lead and support a team to deliver outstanding customer service and operational excellence. You’ll drive performance, coach leaders, and embed continuous improvement, all while fostering a culture of safety, wellbeing, and inclusion.

What You’ll Do

- Work closely with the Contact Centre Manager to develop a team of Centre Leaders and specialists to deliver exceptional customer experiences and meet performance targets.
- Drive operational excellence by implementing coaching plans, sharing best practices, and supporting continuous improvement initiatives.
- Collaborate with key stakeholders across Brand, Performance, and Operations teams to embed change and deliver business objectives.
- Support recruitment, onboarding, and development of new team members, ensuring a smooth and engaging experience.
- Champion a safety-first culture and risk maturity, ensuring compliance and wellbeing across the centre.

What You’ll Bring

- Proven leadership experience in a contact centre environment, with a track record of driving team performance and engagement.
- Strong business planning, problem-solving, and analytical skills, with the ability to deliver results in a dynamic environment.
- Advanced stakeholder management and communication skills, with experience influencing across multiple teams.
- Experience in coaching for performance, project delivery, and embedding change using frameworks such as ADKAR.
- Ability to identify and implement process improvements, supporting operational excellence and customer outcomes.

If this opportunity sounds like the challenge you have been looking for, please apply online today. For further information regarding this position, please contact luke.morandini@suncorp.com.au

Advertised: 23 Sep 2025 AUS Eastern Standard Time

Applications close: 30 Sep 2025 AUS Eastern Standard Time

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