Senior Operations Manager

Overview

Senior Operations Manager – Housing Response Centre (HRC) | Location: Liverpool | Employment type: Talent Pool for future ongoing and temporary positions
Salary: Clerk Grade 11/12 - $149,739 - $173,174 pa, plus employers' contribution to superannuation and annual leave loading
Opportunities for learning, development, and internal career progression.

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage. The Housing Response Centre (HRC) is a 24/7 operation of approximately 550 staff. The centre delivers NSW clients access to responsive maintenance services and social housing services, including Link2home crisis accommodation, Social Housing applications and Rentstart Bond Loan.

Your role

This is your opportunity to lead with purpose in a high-impact, client-focused environment. As a strategic leader within the Housing Response Centre, you'll shape service delivery that directly supports vulnerable communities across NSW. If you're passionate about customer service, thrive in fast-paced operations, and want to drive meaningful change in public housing, this role offers the chance to make a real difference.

What you'll do

The role provides strategic leadership across existing contact centre business functions and services, ensuring strong stakeholder engagement, efficient processes, and service design. The role will work in partnership with contact centre leadership to develop and implement, manage and evaluate new services into the contact centre environment.

The role may hold one of the following portfolios: Housing Services Operations, Maintenance Operations, and Business Support Operations.

What we're looking for

- A client-focused person with strategic leadership and management experience
- A person who is willing to drive change, and uplift performance
- Successful candidates require a current driver's license
- The ability to travel occasionally to various locations across NSW
- The role requires tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with a demonstrated commitment to ongoing professional development.

Application and selection

Download the role description. If you are viewing this ad on Seek, you may need to set up a profile or log in via Seek to apply. To apply directly via the DCJ Careers site, click the Apply now button after searching for the job.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

Working with DCJ

Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment.

Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role and an up-to-date résumé (maximum 5 pages).

Applications close Sunday, 28 September 2025 at 11:59pm AEST.

Contact for information

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Robert Potter on 02 7241 1648 or at DirectorHCC@homes.nsw.gov.au. For applying assistance or recruitment adjustments, contact Syvonne Pereira on 0402 600 846 or via Syvonne.pereira@dcj.nsw.gov.au. Details on recruitment adjustments are available on the DCJ website.

Inclusion and diversity

Inclusion and diversity lie at the heart of how we recruit. We continue to hire a wide range of skills, experiences and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. For more information, visit the DCJ Inclusion and diversity page.

Other information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. For more information, visit the DCJ Applying for DCJ jobs page.

Thank you for your interest in this role. Follow DCJ recruitment opportunities on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience: regional NSW relocation support is available. Learn more at www.nsw.gov.au/welcomeexperience.

The careers site promotes this service on the 'Discover roles with DCJ in regional NSW' page.

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