Insurance Loss Adjustor/Estimator

About AMA

The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and more than 2,200 employees across Australia and New Zealand.

Our success stems from our commitment to providing clients and work providers with quality, cost-effective repairs and exceptional customer service. Our people are our greatest asset, and we focus on investing in their development, creating current leaders and future skills.

About Capital S.M.A.R.T

With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs leads the collision repair industry, specialising in small, medium, and larger repairs. We are pioneers in customer satisfaction and innovation, offering our employees safe, supportive, and rewarding working conditions.

About the Role

We are seeking an experienced and qualified Insurance Loss Adjustor to join either our AMA Group Solutions or Capital S.M.A.R.T Repairs team. The role involves ensuring vehicles are returned to their pre-accident condition through quality workmanship. This is a full-time position.

The primary responsibility is to provide accurate and comprehensive quotes for vehicle repairs efficiently. You will utilise your automotive knowledge and computer skills while engaging with various stakeholders.

Reporting to the Centre Manager, you will work within our extensive network of repair facilities, benefiting from stability and growth opportunities.

Key Responsibilities:

- Providing excellent customer service to clients and work providers
- Accurately quoting vehicles promptly, meeting repair cost targets and insurer procedures
- Completing onsite, off-site, and online quotes
- Carrying out vehicle inspections, mapping, and imaging upon arrival
- Managing parts to ensure timely and cost-effective repairs
- Coordinating with suppliers for additional work authorization
- Assisting with production management when required
- Ensuring repairs restore vehicles to pre-accident condition
- Handing over repaired vehicles to customers

About You

- Proven experience in a similar role, including estimate/quotation preparation in the automotive smash repair industry
- Experience with AudaNet is highly desirable
- Body experience is advantageous but not essential
- Excellent customer service and rapport-building skills
- Professional, personable, and highly system-savvy
- Competent with computer systems; Excel skills are an advantage
- Strong communication skills, both verbal and written
- Ability to meet strict deadlines and problem-solve accurately
- Collaborative team player with a strong safety commitment
- Reliable, punctual, and hardworking

We Offer

- Team-oriented environment
- Ongoing training and development
- Career advancement opportunities
- Latest tools, equipment, and processes
- Competitive earning potential for skilled tradespeople
- Salary ranges: Junior-Mid $60k-$80k, Mid-Senior $80k-$100k (annual salary)

If you are motivated, hardworking, and seeking a career with an industry leader, please apply online. All applications will be handled confidentially.

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