Senior Customer Success Manager
3 weeks ago
About the company
Our client provides equipment and rental management software in a fully integrated ERP solution. Over the last 35 years, they have become the preferred ERP software for a diverse range of market-leading customers across APAC and the US. They have a supportive, progressive and upbeat culture, with a track record of promoting from within.
About the role
Reporting to the Director of Customer Operations, and working alongside a team of two, you will have the opportunity to take on a team leading position and improve the way in which they support their customers. The role is focused on actively managing the working relationship with their top-tier customers by establishing a thorough understanding of the customers’ business operations, leading to opportunities to improve efficiencies for the customers via process improvement, enhancements to the product and the introduction of additional products. The role is based out of their Thornleigh head office, where they offer a hybrid working model with two office days and three WFH days each week.
About you
We are looking for an experienced Senior Customer Success Manager to join a busy and dynamic Customer Service team. The ideal candidate will have a track record in a similar role from a software vendor or from the equipment rental industry, with an interest in moving into the software industry.
- Experience in the rental, equipment servicing and/or asset management industries will be highly regarded.
- Excellent attention to detail and the ability to solve complex problems.
- Ability to travel domestically and internationally.
- A knack for creating relationships at all levels through effective and professional communication.
- Self-motivated to learn and achieve excellence, coupled with logical decision making and the ability to take initiative.
Benefits
On offer is a competitive salary package and an annual company bonus, plus long term career growth as the company expands locally and internationally.
- WFH three days per week.
- Close to public transport and parking available onsite.
- Upbeat, progressive and supportive culture with many long tenures.
- Tangible career growth opportunities.
How to apply
Click APPLY to submit your application. For a confidential discussion, contact Jesse Herrick on 0421 713 236 or email jesse@calidusgroup.com.au
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