Performance and Training Specialist

You are applying for the position ofPerformance and Training SpecialistforSureway.Please fill in your details below to submit an application for this position.

This position is located in: Dubbo

For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. In the Inclusive Employment Australia program you'll play a key role in supporting Area Managers to strengthen service delivery, enhance team capability, and drive performance across multiple sites. Internally this role is called Regional Performance and Operational Specialist.

This position will provide support across the following ESAs: Chifley NSW, Gwydir Namoi NSW, Lachlan NSW, Orana NSW, Sturt NSW, Windamere NSW.

Your Key Responsibilities will include:

- Supporting Area Managers in identifying and addressingregional performance gaps
- Upskilling and mentoring teams to build capability andpromote best practice
- Reviewing compliance obligations and assisting in internalauditing processes
- Driving accountability and achievement of performancemetrics in line with contract benchmarks
- Supporting the onboarding and induction of new team members
- Collaborating with leaders on data analysis and contributingto performance strategy
- Promoting a culture of continuous improvement andoperational excellence
- Maintaining and developing strong knowledge of programrequirements and internal procedures

We are looking for individuals who are:

- Performance-driven with a strong track record of achievingKPIs in employment services
- Leaders and mentors who can coach, guide and support teamsacross multiple sites
- Operationally astute, with knowledge of Inclusive EmploymentAustralia benchmarks, compliance standards, and internal performance frameworks
- Analytical and solutions-focused, with the ability toidentify gaps and implement improvement strategies
- Collaborative and proactive, with excellent communicationand relationship-building skills
- Organised and adaptable, able to manage competing prioritiesin a fast-paced environment

Experience and Qualifications:

- Minimum qualification at VET Diploma/AdvancedDiploma/Associate Degree level or equivalent experience
- Minimum 2 years’ experience in a frontline or leadershiprole within Employment Services
- Current driver’s licence and access to reliable transport assome travel between sites is required
- Demonstrated history of achieving performance outcomes

At Sureway, we believe in offering more than just a job. Weprovide growth, support, and rewards that help you thrive both professionallyand personally.

- We pay above award rates – because your time andtalent are worth more
- Performance bonus scheme based on meeting benchmarks
- Birthday leave – celebrate your special day with apaid day off every year
- Additional leave – enjoy an extra week off each yearafter 3 years of service
- Ongoing learning and development – access programs& study assistance to grow your skills and career
- Recognition that means something – be celebratedthrough monthly awards and our annual team awards program

Sureway Employment and Training lead the industry inWorkforce Australia Employment Services and services to those with Disability.We also extend to the delivery of training and health supports. Sureway deliverinnovative programs to job seekers, employers and learners across NSW, VIC,ACT, QLD, WA and SA. Our growing suite of services assists people to achievetheir goals and aspirations in life.

This position requires the successful applicant toundertake a National Police Check and relevant state-based screens. Applicantsalso must have the right to work in Australia and hold a valid driver’s licencewith reliable transport.

Submit a cover letter and current resume as soon aspossible. Applications are beingconsidered as they are submitted.

We strive to create a culturally safeenvironment which allows people to feel supported in their identity and culture.We celebrate diversity and welcome applications from people of all backgroundsincluding Aboriginal & Torres Strait Islander peoples, individuals withdisabilities, people with lived experience, individuals from LGBTIQA+communities, and those from culturally and linguistically diverse backgrounds.

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