Cruise Product Specialist

Cruise Product Coordinator - Sydney, NSW

- Job no: 528164

- Brand: CruiseHQ

- Work type: Full time

- Location: New South Wales

- Categories: Wholesale & Product

The CruiseProduct Coordinator will report to the Head of Product, and be responsible for the creation, delivery and display of innovative, exclusive products for our agent partners to increase company sales and revenue.

The role involves:

- Collaborate with the Head of Product, Senior Product Specialist, suppliers, and internal/external teams to plan and execute effective promotional campaigns, ensuring timely product delivery, availability, and smooth process flow.

- Upload new custom packages to the B2B website, ensuring clear presentation of product details, pricing accuracy, and smooth customer booking experience.

- Maintain and update website content, including promotions and expired packages, while monitoring supplier fares for accuracy and providing performance reports.

- Manage promotional groups and select sailings, ensuring accurate pricing activation, functionality testing on the B2B booking site, adherence to deadlines, and regular sales tracking and reporting.

- Support internal and external customers with product or package inquiries, attend industry events, and stay informed on competitor and industry developments.

- Handle customer support escalations, collaborating with internal and external stakeholders to achieve the best outcomes for both agents and the business.

About you:

- Minimum 2 years experience in a cruise product, reservations or wholesale role within the travel industry.

- Experience working towards and achieving targets and KPI’s in the cruise/travel sector.

- Positive attitude and ability to work in a dynamic environment.

- Excellent attention to detail, good at problem solving and work well under pressure.

- Ambitious, highly motivated and an efficient organiser.

- Comprehensive computer skills and confident in learning new computer systems (Cruise Line booking systems and GDS experience is an advantage).

What you'll enjoy:

- 🛳️ Set sail on exclusive perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures.

- 🌏 Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide.

- 🙋🏾♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd.

- 👐🏽 Diverse crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability.

- 🎉 Chart your course for growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills.

- 🏆 Exclusive staff discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

- 💎 Explore endless horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

- 🥦 Corporate health discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.

- 🌞 Mental health: Support and Employee Assistance Program for staff and family.

- 🎉 Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026).

- 🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.

- 💚 Sustainability at the helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism.

Apply today and be part of this extraordinary voyage

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