Student Centre Assistant

- Student Services | UniSC Moreton Bay, Petrie

- Level 4, $73,874 - $77,693 p.a., plus up to 17% employer superannuation

- Full-time (36.25 hours per week), fixed-term appointment until Feb 2027

The Opportunity

You’ll be the friendly first point of contact for all prospective and current students, providing exceptional service via phone, email, and face‑to‑face interactions. Your role is key in creating a welcoming and supportive environment, resolving enquiries, connecting students with the right support services, and helping them feel confident and informed throughout their journey at UniSC.

You’ll also play an active part in delivering student engagement initiatives, events, and strategies that enrich the student experience and strengthen retention. This is a dynamic, student‑focused role where every interaction contributes to positive outcomes for students and the wider UniSC community.

Please note: there may be a requirement to undertake work during non‑standard hours and from other UniSC campus locations from time‑to‑time. Opportunities for recreational leave may also be restricted during peak periods.

For more information on Student Services, please visit us online: Student Services.

You will

- effective management of student matters received via phone, email and face to face inquiries;

- proactive referral of students to relevant specialist staff and follow up if required; and

- establish and maintain effective relationships with students, staff and clients through professional communications and efficient use of electronic records systems.

About you

You’re an exceptional communicator with the ability to listen with empathy, handle sensitive matters with discretion, and resolve issues with professionalism. You excel in collaborative settings, building strong, positive relationships with colleagues, students, and external partners alike.

You will possess

- demonstrated experience and ability to recognise and respond appropriately to a range of student’s inquiries;

- a high level of digital literacy including experience with CRM systems;

- excellent analytical and problem‑solving skills with the ability to use initiative, develop effective solutions and attend to multiple priorities and conflicting deadlines; and

- an understanding of the challenges that might arise supporting students in distress.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position description: 493824 - Student Centre Assistant.pdf

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through our website.

Applications for this position close midnight, Wednesday 26 November 2025.

Your completed application must include:

- a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the position description. There will be opportunity within the application form to also include supporting documentation should you wish.

Further information regarding how to prepare your application is available on our website: Join our team.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au.

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life.

Have questions or want to know more? For a confidential discussion, please contact:

Mr Joseph Del Vecchio
Team Leader, Service Centre – Student Services
Phone: 07 5456 3419
Email: jdelvecc@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground‑breaking research, championing sustainability, producing gold‑winning athletes and award‑winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland and a growing footprint in major capital cities.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 13 research fields ranked well above world standard, characterised by evidence of outstanding performance according to the Excellence Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

- Our collaborative, passionate and welcoming culture is what really sets us apart.

- Modern teaching & research facilities.

- Professional development and career pathway opportunities.

- We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.

- Flexible work arrangements & generous leave options.

- Salary packing options + 17% Super.

- EAP, fitness passport & discounted private health.

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