▷ Immediate Start Fleet Relationship Support Officer

3 weeks ago

Townsville City, Australia 13cabs Full time

Overview

We are looking for a Support officer in Townsville.

At A2B Australia, we are a national business connecting people to places – getting customers from A to B, delivering safe, reliable, and comfortable transport from booking to payment. Our national network supports passengers, corporate clients, and community services, including people with disabilities. We operate Australia’s largest taxi networks, 13cabs and Silver Service, with over 7,000 vehicles and 11,500 drivers. Our Contact Centre, Taxi Tech, and Support Hubs ensure operators and drivers are backed every step of the way. From dispatch and navigation to travel payment technology, we offer end-to-end solutions across Australia and internationally. Our portfolio includes 13cabs, Swan Taxis, Silver Service, Cabcharge, 13cabs Corporate, MTI, Spotto, Fareway Plus, and Giraffe Payments. Our Values are Caring, Collaborative, Accountable, Authentic, and Progressive – and they guide everything we do.

What We’re Looking For

We’re looking for a Fleet Relationship Support professional to join our B2C team. In this role, you’ll support, retain, and grow customer relationships with our existing and potential Bureau partners. Acting as a brand ambassador for 13cabs, you’ll help maintain our high standards and contribute to fleet growth in your region.

What You’ll Do

- Retain and grow relationships with existing Bureau customers.
- Identify and secure new Bureau opportunities in your region.
- Actively represent 13cabs as the preferred network partner in regional areas.
- Maintain a network of key contacts across the Bureau network in Queensland.
- Deliver exceptional customer service to support network maintenance and growth.
- Assist the Fleet Relationship Manager in achieving Bureau fleet growth targets.
- Ensure all processes and admin tasks are completed accurately and on time.
- Support the delivery of Bureau training and communications.

About You

- 3+ years’ customer service, relationship management, or administration experience.
- Proven ability to build rapport with diverse stakeholders.
- Strong commercial and financial acumen.
- Excellent communication, negotiation, and influencing skills.
- Highly organised with excellent time management.
- Experience in franchising, small business consulting, or B2B roles is advantageous.
- Taxi industry experience is highly regarded.

Why You’ll Love Working Here

- Be part of a national market leader in personal transport.
- A caring and collaborative team environment.
- Employee benefits including FLARE rewards, learning & development opportunities, paid parental leave above NES, Westpac banking deals, EAP, monthly recognition awards, and more.

Ready to Apply? If you’re a relationship-driven professional looking to make an impact in a dynamic, fast-paced industry, apply today and help us keep Australia moving. A2B Australia and ComfortDelGro Corporation Australia (CDC) value diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds.

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