Inside Sales Representative

Overview

Summary: Employee’s level and pay will be dependent on their level of experience, knowledge, and capabilities. The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.

Responsibilities

- Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
- Assist outside sales personnel by processing priority transactions
- Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
- Prospect for new accounts within a specified geographical territory
- Manage a defined customer base and establish and maintain customer relationships
- Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis
- Process product quotations/proposals and provide continuous follow up throughout the completion of the customer’s purchasing cycle
- Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
- Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge
- Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
- Other duties as assigned

Qualifications

- High School or GED - Required
- Ability to handle basic/intermediate issues and problems
- Basic/intermediate product and application knowledge essential
- Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
- Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
- Ability to prioritize and manage multiple tasks and deadlines
- Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
- Highly self-motivated
- Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
- Ability to work overtime as needed

Additional Information

Physical Demands:

- Sit: Must be able to remain in a stationary position - Constantly – at least 51%
- Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
- Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
- Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
- Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
- Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally – up to 20%

Weight and Force Demands:

- Up to 10 pounds - Frequently – 21% to 50%
- Up to 25 pounds - Frequently – 21% to 50%
- Up to 50 pounds - Occasionally – up to 20%

Working Environment:

- Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
- Exposed to electrical hazards; risk of electrical shock - None
- Handles or works with potentially dangerous equipment - Occasionally – up to 20%
- Travels to offsite locations - Occasionally – up to 20%

Disclaimer

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

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