APS5 Senior EUC Support Officer

1 week ago

Canberra, ACT, Australia Comcare (Australian Government) Full time
The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions, and advice for the effective management of information.

The End User Computing (EUC) team within TAIM provides desktop and end user support within Comcare's ICT environment. This team provides guidance and assistance in the management of service requests, incidents, and ICT asset management.

Overview of the Role

The Senior EUC Support Officer will work closely with the EUC team leader. They will provide technical guidance to the Service Desk and assist in the delivery of responsive, reliable, and respectful ICT support and service to Comcare. The Senior EUC Support Officer will be responsible for mentoring and providing guidance to a geographically dispersed team of Service Desk Analysts.

Mandatory Qualifications and Experience

- Qualification in Information Technology or relevant experience.
- Working knowledge of application packaging in SCCM and/or MS Intune.

Eligibility and Specific Conditions of Employment

- Character clearance (police records check).
- Health clearance.
- Six months probationary period for new engagements.
- Security Clearance: Baseline
- Specific Conditions:

- Some interstate travel is required, including overnight absences.
- Management of the after-hours on-call roster (where operational necessities dictate).

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience, and knowledge relevant to the job-specific capabilities and role (maximum 2 pages).

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