Ticketing Manager

3 weeks ago

Albany, Australia VenuesWest Full time

Permanent - Full Time, Fixed Term - Full Time

Are you a motivated leader with a passion for delivering exceptional customer experiences?

We’re seeking a Ticketing Manager to lead Arts and Culture Trust’s (ACT) ticketing operations with vision and precision. In this pivotal role, you’ll oversee everything from ticketing event builds and box-office services to financial performance and stakeholder engagement. You’ll be the driving force behind a high-performing team, ensuring seamless service delivery and innovative solutions that meet the evolving needs of our audiences.

As the Ticketing Manager, you’ll play a key role in shaping the customer journey - from the first click to the final applause. You’ll coordinate training and development for your team, manage workflows for major events and seasons, and provide expert guidance to resolve ticketing challenges. Your ability to build strong relationships with venue hirers, consortium members, and internal stakeholders will be essential in maintaining a collaborative and forward-thinking ticketing environment.

This is your opportunity to make a lasting impact in a fast-paced, creative industry. If you’re ready to lead with confidence, drive revenue growth, and deliver data-driven insights that elevate our ticketing strategy, we want to hear from you. Join us and be part of a team that values innovation, excellence, and customer satisfaction at every turn.

Please note: We are currently recruiting for one (1) 12 month fixed-term opportunity. This position may be eligible for extensions and/or permanency.

Ready to Join the Show?
The Arts and Culture Trust enriches the cultural landscape of Western Australia through arts experiences hosted at iconic venues. Learn more about us here.

ACT is committed to fostering workplace equity and diversity. We encourage applications from Aboriginal people, women, individuals with disabilities, youth, and those from culturally diverse backgrounds.

Here at ACT we offer:

- Competitive superannuation benefits (12% as at 1 July 2025).
- Additional leave entitlements, including public service holidays.
- Generous parental leave provisions with flexibility for returning parents.

Are you ready to start this exciting new chapter?

To apply, please submit:

- A CV highlighting your skills and experience relevant to the role, along with two professional references.
- A one-page covering letter addressing all work-related requirements outlined in the JDF.

Conditions
A current Satisfactory National Police Clearance (within 6 months) will be required prior to commencing employment.

Applicants for permanent positions in the Western Australian Public Sector must be Australian citizen or hold permanent resident status. For temporary (fixed-term) positions, proof of eligibility to work in Australia for the contract duration is required.

If you’re ready to join a team that values creativity and excellence, we want to hear from you

For further information about the role, please contact Director Events Services, Glenn Hall on 0407 822 610.

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