Guest Experience Host

1 week ago

Sunshine Coast Regional, Australia SEA LIFE Full time

What you'll bring to the team

Are you passionate, highly motivated and love working in a dynamic environment within a team? We have an exciting opportunity for you to join us at SEA LIFE Sunshine Coast as a Casual Guest Experience Host.

About the Role

As a Guest Experience Host at SEA LIFE Sunshine Coast, your primary responsibility is to create and ensure guests have a magical and memorable day. Hosts will deliver Talks and Tours, Sleepovers, School visits, workshops and parties. Also to provide the best possible customer service across the area of allocated responsibility and maintaining exceptional product delivery.

Further responsibilities include:

- Deliver multiple talks daily to the general public including Touch Pool
- Actively promoting other experiences/tickets through upselling
- Deliver consistently high guest service to support an increase in customer satisfaction focused KPI results
- Ensure all internal communication is effective and on brand
- Oversee the operation of the Virtual Reality area

Please note that this role requires weekend and school holiday availability.

About You

To shine in this role, you are a strong communicator in which you possess exceptional interpersonal skills with a high level of confidence in public speaking; prior customer service experience is preferred. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are desired.

Prior knowledge of Marine Life/Studying Marine Biology is considered advantageous. Additionally teaching/working with children experience is preferrable for this role.

Holding a current Blue Card and First Aid Certificate (or willing to obtain one if successful) is also required for this role.

Benefits

- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built onfun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent. Please let us know atanzrecruitment@merlinentertainments.bizif you require any adjustments to the recruitment process to support your application.

Pay Range

Competitive

#J-18808-Ljbffr

  • Guest Experience Host Team Leader

    4 weeks ago

    Sunshine Coast Regional District, Australia Travel + Leisure Co. Full time

    OverviewWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host Team Leader

    4 weeks ago

    Sunshine Coast Regional District, Australia Wyndham Destinations Full time

    OverviewWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host Team Leader

    4 weeks ago

    Sunshine Coast, Australia Travel + Leisure Co. Full time

    OverviewWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host Team Leader

    4 weeks ago

    Sunshine Coast, Australia Wyndham Destinations Full time

    OverviewWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host

    1 week ago

    Gold Coast, Australia Mondrian Full time

    **Company Description** Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...

  • Guest Experience Host

    2 weeks ago

    Gold Coast, Queensland, Australia Travel + Leisure Co. Full time $45,000 - $60,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Guest Experience Host

    3 weeks ago

    Gold Coast City, Australia Travel + Leisure Co. Full time

    We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...

  • Guest Experience Host

    2 weeks ago

    Gold Coast, Queensland, Australia Travel + Leisure Co. Full time $45,000 - $60,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Guest Experience Host

    4 weeks ago

    Gold Coast, Queensland, Australia Wyndham Destinations Full time

    OverviewWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host

    4 weeks ago

    Gold Coast, Queensland, Australia Wyndham Destinations Full time

    Overview We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work...