(Immediate Start) Client Program Manager

6 days ago

City of Brisbane, Australia Direct Care Resources Full time

Overview

This role oversees operations and leads a team of care staff with focus on delivering exceptional care to our Child Safety and Disability clients.

About the Role

As the Client Program Manager also known as the Manager (Care Planning & Practice) role, you’ll work closely with the General Manager and multidisciplinary team to oversee day-to-day clinical operations and lead a team of Support Workers. Your role will focus on providing support to our Child Safety and Disability Support clients, ensuring clinical compliance, and driving a positive and supportive team culture.

Responsibilities

- Provide high-quality, professional care management advice and assistance to the General Manager of Operations and DCR Principals.
- Oversee care management for our clients who have varying disabilities and/ or trauma within the Disability and Child Safety space.
- Write clear care plans for Support Worker implementation.
- Provide regular Support Worker supervision on home visits.
- Ensure all incident reporting is timely, factual and meets the required guidelines for Child Safety and Disability.
- Liaise with other health professionals on client care plans to ensure clients are receiving a high level of individualised support.
- Ensure the compliance and safety across SIL housing, support workers, records and documents, processes and regulatory frameworks.
- Complete Client Needs Assessments monthly and as required.
- Participate, on regular rotation, in an after-hours’ contact roster to provide professional advice to DCR care staff in managing critical incidents and matters affecting clients care and support requirements (includes critical incident reporting for all emergency events).

The successful candidate will possess

- Australian Citizen/ Permanant Resident in Australia
- Bachelor or Master/'s Degree in Human Services, Social Work, Special Education, Psychology, or similar field (or comprehensive industry knowledge)
- Demonstrated comprehensive knowledge of legislation, policy and practice in at least one of the following areas:

- Disability Care
- Forensic Disability
- Child Protection / Child Safety

Possession of or willingness to obtain

- Driver Licence
- Proof of Covid-19 Vaccination in accordance with DCR Policy
- Valid and Current First Aid & CPR
- Working With Children Check (QLD Blue Card) & QLD NDIS Worker Screening Check
- LCS2 Background and History Check

In return, we offer

- To join a compassionate team in our Care Operations division, supporting our clients and participants as well as managing your own team of impassioned Support Workers
- Company vehicle OR vehicle allowance
- Continuous learning and development through our personalised workshops
- Monthly celebrations for our team members
- A fully accessible 24/7 EAP provides extended services to you and your family
- Discounted Good Life Gym membership
- Located in the beautiful East side of Brisbane – no need to deal with extended commutes

Direct Care Resources delivers holistic care to children and young people, with a strong commitment to ensuring they are safe, supported, and empowered to have their voices heard. Direct Care Resources is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

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