Assistant Branch Manager

Join us at NAB as we transform our Retail Banking space with the ambition to become the most customer‑centric business in Australia and New Zealand. We are looking for talented leaders to join our Branch network and bring this vision to life.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

To support our ambition, we have introduced a newly created leadership role of Assistant Branch Manager to deliver exceptional customer experiences, drive business growth and uphold compliance with risk and operational standards. Whether you are from a banking background or looking to transition your leadership career into the banking industry, we would love to hear from you.

We’re looking for passionate leaders deliver the best for our customers and are looking for:

Responsibilities

- Supporting the Branch Manager in driving overall performance and strategic development of the branch.

- Supporting the Branch Manager to coach and mentor the team to deliver exceptional customer service and drive profitability.

- Work quickly with purpose for our customers, putting them at the centre of everything you do.

- Champion strong compliance and operational controls while coaching the team to uphold the same standards.

- Deliver a brilliant, consistent, and engaging experience to our customers, putting them at the centre of everything you do and inspiring your team to follow.

Qualifications

- Proven experience leading a team of 3 or more in a retail or customer service environment.

- Exceptional people leadership skills to influence, coach, and work collaboratively with the team.

- A strong communicator with a passion for delivering amazing customer experiences and an unwavering commitment to quality, with the will to go the extra mile.

- Highly organized leader who values compliance and risk protection to safeguard the business.

- Experience in banking/financial services is not essential but highly regarded.

More focus on you

All Assistant Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career‑growth opportunities.

Diversity and inclusion

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Application

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. We therefore encourage you to apply at your earliest opportunity.

Unsolicited CVs from agencies will not be accepted.

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