Patient Services Specialist
2 weeks ago
Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.
Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.
If you are interested in pursuing a career with an award-winning hospital, welcome home.
Patient Services Specialist - Convenient Care Clinic- Main
Category: Admissions, Assessment and Referral Staff
Job Summary: The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. The PSS will also be responsible for collecting co-pays, co-insurance, deductibles, and outstanding balances.
Job Specific:
1. Promptly answer and direct all incoming phone calls to the appropriate area.
2. Check patients in and out accurately and efficiently.
3. Verify and update all patient demographics.
4. Obtain, confirm, and enter patient insurance information.
5. Schedule patients according to clinic protocol and guidelines.
6. Prepare charts and print encounter tickets prior to patient visit.
7. Confirm appointments and document responses in EMR.
8. Receive and upload laboratory, imaging, and other procedural results into the patient’s e-chart.
9. Collect outstanding balances, co-pays, co-insurance, and deductibles.
10. Reconcile the cash drawer as per CMP Business Office guidelines.
11. Process inbound and/or outbound referrals.
Hospital Policies and Expectations:
- Adheres to organization-wide and other applicable policies and procedures.
- Day-to-day performance complies with the hospital’s Service Excellence Behavioral Expectations.
- Performs within the hospital’s Ethics, Compliance and Confidentiality Program guidelines.
- Performs within his/her professional Scope of Practice at all times.
Other Duties As Assigned:
- Management reserves the right to assign or reassign duties and responsibilities at any time.
Educational Requirements:
Required: High School diploma or GED
Preferred: Education and/or training related to the clinic specialty.
Experience:
Required: At least one year of experience in a healthcare-related field.
Preferred: Prior experience working in a medical practice/office.
Skills and Abilities:
Required: Basic computer skills, effective communication skills, and willingness to travel to satellite clinics.
Preferred: Familiarity with medical terminology, proficiency in Microsoft Office, and experience with electronic medical records.
Licensure/Certification:
Required: Current Texas Driver's License
Preferred: Certification related to physician practice or clinical setting.
Note: This job posting is active and open for applications.
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