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Customer Claims Consultant
4 weeks ago
Your duties will include:
- Managing inbound and outbound claims related calls.
- Lodging and processing customer claims, accurately and efficiently.
- Assisting customers in submitting claims, providing them with the necessary forms, and explaining the claims process.
- Resolve customer concerns or complaints related to policies, claims, or premiums in a professional and empathetic manner.
- Achieve agreed key performance measures
Essential in this role:
- Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
- Excellent communication skills both written and verbal
- Experience in a claim's role will be highly regarded
- Patience and Empathy is your key to success in this role
Key Requirements:
- 38 hours per week working between Monday- Sunday, anywhere from 7.30am-9pm on a rotational roster.
- Must be able to pass a National Police History Check and 2 Referee Checks
- Role is located in Adelaide CBD
- Must be able to commit to full time hours on an initial 6-month contract.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Annie Harris on 08 82163528 for a confidential discussion.
About the job
Contract Type: Perm
Focus: Call Centre
Industry: Call Centre and Customer Service
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