Guest Services All Rounder

Guest Services All Rounder - The Grampians - Live In

This is an extraordinary property in the Grampians You'll get to immerse yourself in a unique Eco location with the support of a national business.

About the property

Halls Gap - Grampians Eco YHA is a stylish and comfortable eco‑certified property designed with the environment in mind. Located in Halls Gap on the outskirts of the stunning Grampians National Park, this 64‑bed award‑winning hotel is the ideal base for travellers seeking an outdoor adventure or a relaxing getaway. It offers private and co‑living rooms, two self‑catering kitchens, a guest lounge with a cosy wood‑fire heater, free Wi‑Fi throughout, an herb garden, BBQ, beautiful outdoor spaces, and on‑site car and coach parking.

About the position

As the Guest Services All Rounder, reporting to the Property Manager, you are responsible for the day‑to‑day operation of this magical property. This live‑in position provides a self‑contained two‑bedroom apartment with kitchen, bathroom, patio, and additional study.

What you’ll get to do

- Reception – welcoming guests and ensuring check‑in is seamless, while recording all accounts and documentation accurately

- Guest Activities – creating, promoting, and planning social events and activities to keep guests engaged and entertained

- Housekeeping – maintaining the property and guest rooms to the highest standards, managing laundry and any maintenance or safety issues efficiently

- Food & Beverage – maintaining food hygiene and compliance, preparing and serving food and beverages, including coffee making/barista duties

- Health & Safety – ensuring adherence to all YHA policies and procedures to keep yourself and others safe

About you

- You will need exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

- Ideally you’ll have experience in duty management, reception or front desk in a hospitality environment

- You’ll need good attention to detail and organisational skills

- Experience using Microsoft Office

- Flexibility to work a rotating roster, including nights, weekends and public holidays

- RSA certification is essential and a First Aid certificate is desirable

- Knowledge of the local area and travel/tourism industry (desired)

What’s in it for you

- Professional learning and development opportunities

- Health and wellbeing, including an Employee Assistance Program

- Supportive and collaborative work environment

- Opportunity to travel to other YHA properties for training and events

- Social events for team building at snowy mountains and other locations

- Access to benefits and discounts as part of YHA’s national network

Our Culture

At YHA you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

- Gender balance – empowering our people to access and enjoy the same opportunities

- Indigenous Australians – providing more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business

- Accessibility – improving the accessibility of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability

- Flexible working – supporting and empowering our people to balance their work and life commitments through a flexible working culture

- Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

Application

If you are ready to take on the challenge of the ultimate all‑rounder and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.

A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.

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