Student Central Coordinator

Overview

Student Services | UniSC Caboolture
Level 6, $92,964 - $100,603 p.a., plus up to 17% employer superannuation
Full-time (36.25 hours per week), fixed-term appointment until Feb 2027

The Opportunity

Join our dynamic Student Central team and be the first point of contact for students and the community You’ll provide high-quality support across walk-in, email, live chat, and phone enquiries, ensuring a seamless student experience. Supervising a team, you’ll mentor staff, oversee daily operations, and leverage call centre and CRM technologies to enhance service delivery. This role offers the opportunity to make a real impact in a fast-paced, student-focused environment while collaborating across multiple campuses.

For more information on Student Services, please refer to the official materials provided by UniSC.

Responsibilities

- Provide support to the Team Leader, as an escalation point for Student Central staff

- Assist with workflow management across all inbound and future student outbound channels

- Ensure that staff training and quality of service is maintained

About you

You’re a confident and adaptable communicator, able to engage effectively with diverse groups and provide support to clients facing complex challenges. Your strong interpersonal skills allow you to build credibility, foster positive relationships, and collaborate effectively with colleagues and stakeholders. A natural problem solver, you thrive in fast-paced environments, juggling multiple priorities and deadlines while maintaining keen attention to detail. With your initiative and solution-focused mindset, you’re ready to make a meaningful impact in a student-centered role.

You will possess

- Completion of a relevant tertiary qualification combined with experience in a tertiary education setting; or extensive experience within a client support environment with an understanding of the tertiary sector

- Proven ability to coordinate a team within a flexible work environment, including roster management and work allocation in line with business needs

- Staff supervision and leadership in managing performance in a multi-campus model, including development of training and induction material while maintaining a goal-focused and integrated team culture

- Ability to analyse complex issues and provide innovative solutions within a continuous quality improvement context

- High level of digital literacy including experience with CRM systems and Microsoft Office Suite

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. For additional support during the application process, please contact unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description: 493709 - Student Central Coordinator.pdf

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through our website.

Applications for this position close midnight, Thursday 16 October 2025.

Your completed application must include:

- a resume, and a response to selection criteria. The application form will request a statement addressing each selection criterion contained within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to know you better. To learn more about UniSC, visit Welcome to UniSC and LinkedIn Life.

Have questions or want to know more? For a confidential discussion, please contact:

Mr Joseph Del Vecchio
Team Leader, Service Centre – Student Services
Phone: 07 5456 3419
Email: jdelvecc@usc.edu.au

Our Culture & Benefits

- Collaborative, passionate and welcoming culture

- Modern teaching & research facilities

- Professional development and career pathway opportunities

- Athena SWAN Bronze Award holder (SAGE initiative)

- Flexible work arrangements & generous leave options

- Salary packaging options + 17% Super

- EAP, fitness passport & discounted private health

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