Retail Store Manager

About Sportsgirl

Sportsgirl is an iconic Australian youth destination, serving fashion and beauty with purpose since 1948. Sportsgirl is more than a brand; it’s a vibrant community where creativity and self-expression thrive in a judgement-free zone.

As part of The Sussan Group, we're proud to be a Certified B Corporation. This certification independently verifies that The Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers.

About the Role

As a Store Manager, you’ll play a pivotal role in achieving sales targets, managing daily operations and delivering exceptional customer experiences. You’ll lead by example, mentor and coach your team and ensure operational excellence across stock management, visual merchandising and compliance.

If you thrive in a fast-paced environment, possess strong leadership skills and have a customer-first mindset, this is your chance to make a real impact

As Store Manager, your role involves:

- Lead, mentor, and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
- Oversee and implement effective stock management practices and execute visual merchandising standards that align with the brand's direction.
- Manage all store administrative tasks, including payroll, banking, and creating efficient rosters.
- Recruit, onboard, and train team members while cultivating a positive and supportive work environment.
- Handle customer complaints and inquiries, ensuring excellent service and building lasting customer relationships.
- Maintain compliance with company policies and procedures to ensure smooth and efficient store operations.

What’s it like to work at Sportsgirl?

As a business, we’re committed to creating meaningful change, in measurable and transparent ways. By listening to and representing our community, we believe in the power of positivity, hope and kindness to create positive change in the world. The Sportsgirl team is here to champion our vibrant community called Generation Sportsgirl, every step of the way.

- Join a Certified B Corporation and become a member of a dynamic and purpose-driven Company.
- Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP).
- Participate in our long-standing community partnership program with the National Youth Mental Health Foundation, headspace.
- Join a supportive team that values creativity, diversity and growth

We also offer some amazing benefits

- Work life balance with a Tuesday to Saturday roster + NO Late Night shifts.
- Our comprehensive online learning program followed by instore training with your Business Manager.
- Access to Management Development Programs for fantastic career pathways to the Sussan Group business.
- Wellness Leave – 2 additional paid days of leave per year to focus on your health and wellbeing.
- Generous 50% team member discount on Sportsgirl product.
- Opportunity to achieve monthly and seasonal bonuses.
- Discounted private health insurance through Medibank Private.

If this opportunity aligns with your skills and aspirations, we would love to connect with you.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.

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