Customer Service Manager

4 weeks ago

North Melbourne, Victoria, Australia Recruitment Innovations Pty Ltd Full time
JLR Doncaster are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Doncaster VIC.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years' experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $120,000-$140,000pa commensurate with experience

Fulltime Position available

Applications open 9th April of 2025 and closes on 9th May of 2025.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

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