Customer Service Manager

3 weeks ago


Melbourne, Victoria, Australia Programmed Full time

Our client is seeking a dedicated and dynamic Customer Service Manager to join their fast-paced and innovative freight management services business in Port Melbourne. This is an exciting opportunity for someone with a passion for exceptional customer service, a proactive mindset, and the ability to drive continuous improvement in a rapidly evolving environment.

Key Responsibilities:

  • Lead and shape a customer-first service culture within the division.
  • Develop and implement strategies, systems, and processes to exceed service targets and improve service efficiency.
  • Identify service challenges, address root causes, and implement solutions to enhance overall customer experience.
  • Oversee the management of customer queries, product damage claims, returns, and transport service demands in alignment with company standards.
  • Build strong, collaborative relationships with key customers, carriers, and internal teams to ensure seamless service delivery.
  • Proactively manage service exceptions, address demand peaks, and mitigate risks to maintain customer satisfaction.
  • Support business development efforts by ensuring smooth integration of new customer accounts across all departments.
  • Use strong analytical skills and sound judgement to make data-driven decisions that ensure excellent customer service.

Required Skills and Experience:

  • In-depth knowledge of the logistics industry, customer needs, and market trends.
  • Established network of carrier relationships to support day-to-day customer service operations.
  • Proven experience in customer service, business development, and operational environments.
  • Proficiency in using transport order management and execution systems to manage workflows.
  • Strong problem-solving abilities with a focus on customer-centric solutions.
  • Exceptional communication skills, with the ability to adapt service styles to meet diverse customer needs.

If you meet the above criteria - please apply online now to be considered for this great new opportunity

For any queries, please contact Kayla Densley

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.



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