Senior Business Support Officer

Network and group: Strategic and Regulatory Services Network and Business Support Group
Location: Council Centre
Employment status: Permanent Full-time (1.0 FTE)
Classification: Municipal Officer Level 2
Agreement: Hobart City Council Enterprise Agreement 2024
Salary range: $74,667 to $76,699 per annum + 13.5% superannuation.

About the role

This role contributes to the success of the City by supporting the effective delivery of planning, facility booking, and statutory services. The Senior Business Support Officer coordinates key processes, ensures legislative compliance, and provides high-quality customer service. The role also contributes to corporate improvement initiatives through data management, reporting, and process enhancement.

Role accountabilities include:

- Coordinating public notification processes for planning and major development applications.

- Managing seasonal sportsground allocations and bookings for events and activities.

- Supporting statutory services under the Land Use Planning and Approvals Act 1993 and the Local Government Act 1993.

- Leading and initiating project teams to facilitate change and process improvement.

- Maintaining databases, producing reports, and implementing processes to meet corporate, divisional, and statutory requirements.

- Conducting detailed research of Council records to disclose information required under relevant legislation.

- Providing expert advice and high-quality customer service to internal and external stakeholders.

You are a proactive and detail-oriented professional with a strong understanding of local government operations, particularly in regulatory and statutory service areas. You are capable of managing competing priorities and are committed to delivering exceptional customer service.

You will bring:

- A Certificate IV in Business Administration, Frontline Management or equivalent experience.

- Strong interpersonal and verbal communication skills.

- Proven ability to work within established policies and statutory frameworks.

- Initiative and sound judgment in responding to a wide range of enquiries.

- A collaborative mindset and commitment to continuous improvement.

- A demonstrated ability to self-reflect and uphold organisational values and behavioural standards.

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

Benefits

- Above Award wages and Employer Superannuation at 13.5% with salary sacrifice options.

- A wide range of leave entitlements.

- Health and Wellness programmes, including onsite gyms.

- Discounted membership at Hobart Aquatic Centre.

- Ability to purchase additional leave after 12 months of service.

- An Employee Assistance Program that offers onsite visits.

- Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre‑employment background checks. These will include reference checks, National Police History record check, and Medical Assessment including drug and alcohol testing.

If you require any further information specific to this role please contact Rachel Rust, Executive Officer – Strategic and Regulatory Services Network, on 0409 876 657 or email rachel.rust@hobartcity.com.au.

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to recruitment@hobartcity.com.au. Please note that we do not accept applications via email or after the position has closed, so if you have issues submitting your application, please contact us prior to the closing time.

You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.

Please ensure you have copies of your resume, qualification/s, and your Driver Licence ready to attach at the end of your application.

Selection process

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Hobart City Council is collecting personal information from you as part of the recruitment and selection process. Council recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

Council's recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.

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