▷ (15h Left) Guest Services All Rounder - YHA Apollo Bay

Support daily operations and provide memorable guest experiences whilst building your career in a fun, inclusive environment.

About us

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We have provided curious travellers with quality short‑stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

YHA Apollo Bay is the perfect stay for guests on a road trip along the famous Great Ocean Road. YHA Apollo Bay is eco‑certified and uses a range of energy and water saving techniques to reduce its impact on the environment while maintaining functionality and comfort. This is a great opportunity

About the role

YHA Apollo Bay is seeking a proactive and passionate hospitality allrounder to join our dynamic team. The Guest Services All‑Rounder is the ultimate casual role that allows you to gain exposure to all operational aspects of our amazing properties.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Events and Activities as well as Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general management or property management in the hospitality and tourism, hotel or accommodation industry.

Day to day activities

- Reception – Welcoming guests to the property and ensuring their check‑in process is seamless while ensuring all accounts and documentation are recorded accurately.

- Guest Activities – Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.

- Housekeeping – Ensure the property and guest rooms are maintained to the highest standards, including laundry and managing any maintenance or safety issues efficiently.

- Food & Beverage – Maintain food hygiene and compliance at the highest standards. Prepare and serve food and beverages including coffee making/barista duties.

- Health & Safety – Ensure adherence to all YHA policies and procedures to ensure the safety of yourself and others.

About you

- You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service.

- Ideally you have experience as a Duty Manager, Receptionist, Waiter or Waitress, or Cleaner in an accommodation based hospitality venue, or a similar role.

- Experience using Microsoft Office.

- Flexibility to work a rotating roster, including nights, weekends and public holidays.

- RSA certification is essential and a First Aid certificate is desirable.

- Knowledge of the local area and travel/tourism industry (desired).

What’s in it for you

- Access to benefits and discounts across the YHA national network of properties.

- Professional development and career opportunity support across the YHA organization and network.

- Yearly social events to the snowy mountains and other locations for team building and fun.

- We embrace diversity, celebrate the cultural holidays that are important to you.

- Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program.

- We have a great candidate referral program.

Our Culture

- Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.

- Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.

- Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.

- Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture.

- Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

We encourage Aboriginal and Torres Strait Islander people to apply.

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