Investigations Manager

Overview

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Investigations Manager reports directly to the General Manager Investigations and offers an extraordinary opportunity to manage and conduct investigations both internally and externally as required. The role works collaboratively with all levels of management to help identify, record, and report illegal activity at The Star Gold Coast.

Responsibilities

- Managing a team of investigators in a high-volume environment.
- Liaising with external law enforcement and regulatory bodies (eg. Police) to ensure that necessary investigations are carried out so as to minimise potential cost or loss to the company.
- Conducting high level investigations and inspections as well as gathering intelligence which ensures the protection of employees, customers, company assets and reputation.
- Investigating non-compliance with all regulatory requirements and making control recommendations to limit the potential for like conduct to occur in the future.
- Build relationships with key internal stakeholders and raise visibility of the Investigations function by the promotion and delivery of awareness and education sessions.
- Collecting, analysing and, where required, providing relevant intelligence information to business units.
- Assisting Safety and Security and Surveillance departments as required.
- Maintaining a constant vigilance to identify, record and report illegal or undesirable activity, including activity which affects revenue or the integrity of gaming.

What we are looking for

- Extensive experience in workplace, regulatory or criminal investigations.
- Experience gained within a high governance environment or highly regulated environment will is desirable.
- You have strong analytical and critical thinking skills, supporting your ability to undertake effective root cause analysis and problem solving.
- You have excellent written and verbal communication skills, coupled with superior influencing skills across multiple complex stakeholder streams.
- A genuine passion for, and commitment to mentoring and developing staff.

About you

We are looking for team players, who consistently exercise sound judgment, anticipate potential challenges, and make informed decisions that mitigate risks while advancing The Star’s strategic objectives. Together we create the best experience for everyone.

What we can offer you

- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Supportive leadership team
- Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE

Click on the link below to make your next career move with The Star.

Advertised: 25 Sep 2025 E. Australia Standard Time
Applications close: 09 Oct 2025 E. Australia Standard Time

You will work collaboratively with all levels of management to help identify, record, and report illegal activity at The Star Gold Coast.

You will work collaboratively with all levels of management to help identify, record, and report illegal activity at The Star Gold Coast.

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.

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