Senior Digital Experience Business Analyst

Senior Digital Experience Business Analyst

Location: SYDNEY, NSW, AU (2000) & MELBOURNE, VIC, AU (3008)

Employment Type: Max Term Full Time

- Shape the next generation of our websites and digital platforms

- Make an influential change – not just another cog in the wheel

- 12 month contract

The opportunity to join our team

At Insignia Financial, we’re serious about digital transformation. We’re investing heavily, moving quickly, and making real change. This role puts you at the centre of that journey, starting with a major website build and expanding into multiple platforms and systems as the program grows. If you’re tired of red tape and slow‑moving machines, you’ll find this a place where your work lands fast and visibly.

We’re looking for a Digital Experience Business Analyst to join the team on a 12 month contract and bridge the gap between business needs, customer expectations, and delivery teams. You’ll bring clarity where things are fuzzy, keep vendors accountable, and help shape digital experiences that millions of Australians rely on.

What you’ll do

- Partner with stakeholders to gather, define, and document requirements for digital initiatives.

- Translate business needs into structured functional and non‑functional requirements, user stories, and acceptance criteria.

- Validate requirements through development and testing, coordinate UAT, and ensure vendor delivery stays on track.

- Serve as the bridge between business users, delivery teams, and partners by facilitating reviews, walkthroughs, and sign‑offs.

What You Bring to This Role

- Deep BA experience in digital, data, or marketing technology environments.

- Strong background in website implementations (CMS experience essential, AEM experience a plus).

- Hands‑on experience across MarTech and digital platforms – email, CMS, CDPs, personalisation, analytics, automation.

- Ability to bridge technical and non‑technical conversations with clear documentation.

- Solid Agile experience with tools like JIRA and Confluence.

- A customer‑first mindset and the ability to keep digital experiences sharp, simple, and data‑driven.

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know‑how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People‑inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

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