Senior Product Designer, Mobile App Experience

Location

Melbourne HQ or Sydney

Employment Type

Full time

Department

Design

Who is Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

The Role

As a Product Designer focused on Mobile Experience, you’ll craft intuitive, high-performing mobile app experiences that transform how clinicians interact with Heidi’s platform. Clinicians use Heidi on mobile to document care in fast-paced environments - where speed, clarity, and offline reliability matter most.

You’ll design experiences that make healthcare work seamlessly anywhere, anytime. You’ll balance user empathy with design precision, ensuring our mobile interfaces are both functional and delightful across our iOS and Android native apps. You’ll work with cross-functional teams to define how Heidi empowers clinicians on the move, and collaborate closely with product managers and other designers on what features make it to the mobile app, and how to shape them into a world-class mobile experience.

What You’ll Do

- Own the mobile experience across iOS and Android for key Heidi products - from concept to production.

- Extend Heidi’s design system for mobile - defining reusable components, patterns, and motion principles tailored for native platforms.

- Conduct user research and usability testing to inform design decisions.

- Collaborate closely with engineers to ensure pixel-perfect implementation.

- Champion mobile-first thinking and accessibility best practices.

- Be an expert at platform specific knowledge across Material Design & HIG

- Embed yourself deeply within the mobile team to understand technical constraints and opportunities with evolving mobile OS

What We’re Looking For

- 4+ years of product design experience, including 2+ years designing for native apps.

- Strong portfolio showcasing mobile UX/UI design and user-centered problem solving.

- Expertise in Figma & AI tooling like Figma Make, v0 and Cursor for rapid prototyping

- Experience contributing to mobile design systems and scalable libraries.

- Strong understanding of mobile interaction patterns and responsive design.

- Excellent communication and collaboration skills.

- Bonus: familiarity with Kotlin & Swift

- Bonus: Experience working on AI and/or healthcare products.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

- Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

- Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

- Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

- Get Better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you will flourish with us 🚀?

- Flexible hybrid working environment, with 3 days in the office.

- Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

- A generous personal development budget of $500 per annum

- Learn from some of the best engineers and creatives, joining a diverse team

- Become an owner, with shares (equity) in the company, if Heidi wins, we all win

- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

- If you have an impact quickly, the opportunity to fast track your startup career

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