KYC COE Lead

We’re on the hunt for an experienced COE KYC Lead to join our high profile Know Your Customer Team. Our COE KYC team is responsible for the implementation and execution of ING Australia’s Know Your Customer (KYC) and anti‑money laundering (AML) program. Are you ready to make an impact?

As our COE KYC Lead, you’ll steer the implementation and execution of the KYC/FCP strategy while ensuring compliance with regulatory requirements, global standards and effective risk management by holistically managing risks, regulatory and operational impact at the functional level.

Additionally, you’ll inspire, develop, and embed run, change and delivery expertise and both encourage and role model innovation within your team and across the KYC/FCP function. This is a hands‑on role working closely with the Head of KYC/FCP to also execute a data‑driven strategy in relation to change and continuous improvement (CI) initiatives across the function.

Furthermore, you may be frequently asked to communicate and attend – including presenting verbally and via written papers including business cases at various Committees, and with Senior Leadership Team members, including members of ING Australia’s ExCo and Global Program Leads.

This is a permanent role based in Sydney.

What you’ll do

- Develop and monitor the overarching plan of key activities and deliverables as part of IBAL’s KYC program – including regulatory and global commitments as well as remediation activity, while ensuring strong governance over all elements of the KYC program.

- Ensure a strong governance and controls environment to ensure all known risks and events are documented with robust action plans in place and managed through to completion.

- Lead the KYC Analytics activities, responsible for reporting on IBAL KYC program performance, supporting KYC Operations with operational reporting, as well as portfolio level customer analysis.

- Manage across a cross‑functional team to ensure delivery of this activity, and ensuring appropriate interventions are put in place to resolve issues.

- Represent and drive KYC function related initiatives and CI efforts with internal and external stakeholders incl. Group.

What we’re looking for

- Previous experience leading a large KYC team within a Financial Services environment.

- A strong background in AML/CTF/Governance, ideally with experience in regulatory projects.

- Demonstrate knowledge and experience working with Operational, Risk Management Framework.

- Proven experience in the successful initiation and implementation of change.

- The ability to function effectively in a high‑pressure complex environment whilst managing multiple priorities.

What’s in it for you?

- Discounted ING Health Insurance

- An additional Rest Day to support your wellbeing

- An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ Confidential contact.

Sound like your kind of vibe? We can’t wait to hear from you

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? Contact Sabrina Huynh, sabrina.huynh@ing.com

Applications close Wednesday, the 19th of November.

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