Chargebacks and Risk Analyst

Meet Nuvei

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission

We are looking for a Risk and Chargeback Analyst to join our fast-growing product team. Reporting to our Risk and Compliance Manager, you will be supporting the team on analyzing and preventing fraud and chargebacks, managing disputes, improving detection systems, and ensuring compliance with payment industry regulations.

Responsibilities

- Monitor fraud alerts and investigate high-risk transactions to determine fraud

- Identify and mitigate merging fraud trends

- Implement and adjust fraud detection rules, processes and systems to improve detection

- Maintain an understanding of relevant rules and regulations affecting the payments industry, including VISA, Mastercard, Auspaynet, AUSTRAC etc.

- Maintain and develop applicable policies and procedures

- Work with other teams in the business to help mitigate fraud in their areas of responsibility

- Manage chargebacks and dispute portfolio whilst adhering to the scheme rules and through their portals (VISA, MasterCard, EFTPOS)

- Maintain ongoing communication with customers via email and phone when necessary to address Fraud and/or Chargeback matters.

- Support other related activities on behalf of the team, such as processing requests

- Keeping KYC information current: Regularly reviewing and updating KYC (Know Your Customer) information to ensure accuracy and compliance, including verification of identity, business structure, and beneficial ownership details.

- Risk re-assessment: Reviewing and updating the customer's ML/TF risk assessment as more information becomes available or if circumstances change.

- Initiating Enhanced Customer Due Diligence (ECDD) for high-risk customers or when a significant change occurs, such as a move to a high-risk jurisdiction or a change in ownership

- Escalate any issues/findings as required by AUSTRAC definitions to your Team Leader

Qualifications

- Experience in a similar role

- Sound understanding of the payments industry and the mechanics of card payments

- Strong problem-solving and analysis skills, combined with effective judgment and communication skills

- Strong organizational/ time management skills and able to work effectively in fast-paced environments.

- Confident in communication skills, both written and verbal, with strong capabilities to articulate complex analytical information.

- Experience with card schemes- an advantage

- Ability to work autonomously

- Ability to meet deadlines

Benefits

- Flexible working arrangements, with a hybrid office and home setup;

- A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity;

- Opportunities for career growth, with a focus on internal promotions and employee development;

- A global bonus plan recognizes contributions across the organization.

- Volunteering programs that allow you to make an impact in the community;

- Employee recognition and reward programs acknowledging outstanding performance.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

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