Airline Ground Services Operator

# **Primary Location**NT - RAAF DarwinJoin our Defence team supporting the PAS contract***We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.***We have opportunities available for **Airline Ground Services Operators** to join our Defence division and support this contract. These roles will be based at RAAF Darwin, commencing 2 February 2026.Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - *we keep communities connected.*Your next role comes with these perks:* Career development – we offer growth opportunities and support internal mobility. You will have access to skill enhancement through our online learning system and onsite training.* Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.* Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.* Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. You will play a key role in building the culture of our new team.**About the role**You will play a critical role in ensuring the safe, efficient, and customer-focused operation of ground services for airline passengers and aircrafts. This position is responsible for coordinating and executing a range of operational tasks.Your key responsibilities will include:* Assisting passengers during check-in, boarding, and disembarkation, ensuring a smooth and courteous experience.* Handling baggage operations including loading, unloading, sorting, and transferring luggage safely and efficiently.* Operating ground service equipment such as tugs, belt loaders, and air stairs in accordance with safety protocols.* Conducting aircraft turnaround services including cabin cleaning, restocking supplies, and lavatory servicing.* Monitoring and reporting any irregularities or safety concerns related to aircraft, passengers, or equipment.* Communicating effectively with airline staff, ground crew, and airport authorities to coordinate operations.* Ensuring compliance with aviation security regulations and workplace health and safety standards.* Responding promptly to passenger inquiries and provide accurate information regarding flights and service.**About you**Our ideal candidate will have:* Previous experience in aviation, airport operations, or customer service.* Familiarity with baggage handling systems or ground support equipment.* Experience working in fast-paced, physically demanding environments.* Demonstrated ability to follow safety procedures and operational protocols.* Proven teamwork and communication skills in a shift-based or rostered role.* Certificate III in Aviation (Flight Operations) preferred.* Current Air Operator Certificate (AOC) preferred.* Aviation Security Identification Card (ASIC) preferred.You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.**How to apply**Please submit your interest with the apply button where you will be directed to create a profile on our system. Applications may be reviewed before the closing date, so please don’t hesitate to applyWe celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications are unable to be accepted via email. If you require any reasonable adjustments to the recruitment process, please email talent.defence@servicestream.com.au.# **Department**Field Services# **How to Apply**If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.# **Job Description Summary**# **About the Role**
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