▷ [23/9/2025] NSW Audio-Visual Maintenance Technician

1 week ago

Sydney, Australia Pro AV Solutions Full time

Overview

Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work.

Purpose of the Role

The Maintenance Technician ensures the reliability, performance, and longevity of audio-visual (AV) systems across meeting rooms, event spaces, and collaboration platforms. By performing preventative maintenance, testing, cleaning, and reporting, the role builds customer trust and confidence in the reliability of their technology.

Key Responsibilities

- Conduct routine inspections, testing, and preventative maintenance of AV systems.
- Confirm all SLA-supported equipment is present, labelled, and operational.
- Test overall room functionality and equipment performance.
- Capture firmware/device data and maintain accurate reports.
- Clean equipment and ensure compliance with operational and safety standards.
- Provide before-and-after photos as part of maintenance reports.
- Submit reports to customers and copy Service Delivery Manager.
- Log unresolved faults with the Service Desk.
- Stay current on AV technologies, systems, and best practices.

Requirements

- Certificate/Diploma in IT or related field (or equivalent experience).
- 2+ years’ experience in AV maintenance/support.
- Strong knowledge of AV systems (Crestron, AMX, Extron, Poly, Zoom Rooms, MS Teams Rooms).
- Excellent problem-solving and communication skills.
- Ability to work independently and in a team.
- Current driver's license.

Attributes

- Ownership and accountability.
- Strong organisation and time management.
- Reliability and professionalism.
- Accuracy and attention to detail.

Benefits and Diversity

We believe that our people are our greatest asset, and we value and reward committed team members. This role has a vehicle allowance, phone allowance, competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

If you’re ready to make an impact and grow your career in AV and UC technology, we’d love to hear from you

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