Teacher in Charge

About Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Job Description

The Teacher in Charge will oversee all swimming lessons during their rostered shift. They are ultimately responsible for the experience of all swim school students and parents. They have the authority to make the necessary decisions to ensure the highest levels of safety and customer experience are maintained at all times. The Teacher in Charge will be proactive in providing visible leadership and direction to all swim teachers, ensuring that pool programming is operating efficiently and with the highest possible level of service. They will work relentlessly to engage with all parents regularly and maximise membership sales and retention opportunities. They will take pride in operating such an important community asset and ensure it is presented immaculately and maintained to the highest standards at all times.

Responsibilities

1. Daily operation of the swim school program

- Provide visible leadership to all swim teachers; present on pool deck as much as possible.
- Ensure the highest levels of cleanliness and presentation at all times, especially in spectator areas and store rooms.
- Maintain the integrity of the swim school database and lesson bookings at all times, maximising class occupancy rates.
- Ensure that the facility is set up for programs, liaising with other staff as required.
- Ensure all lessons start and end on time.
- Liaise with the Duty Captain on all maintenance matters.
- Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain.

1. 2. Member acquisition and retention

- Take a proactive approach to customer engagement, recognising, welcoming and educating new participants.
- Ensure parents and students receive regular feedback and students are regularly assessed against the level criteria.
- Manage student progression and class changes.
- Authority to solve customer issues on the spot, without the need to seek approval from a member of the management team. Duty Manager is available to support these decisions.
- Ensure all complaints are followed up in a timely manner.
- Actively seek customer feedback on service levels.

1. 3. Outstanding service delivery to all customers and stakeholders

- Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?”
- All Aligned Leisure staff will understand and deliver on our customer charter and service promise.

The Teacher in Charge may from time to time be required to undertake other tasks as directed by the Head of Programs/ Programs Captain

Desired Skills and Experience

KEY RELATIONSHIPS:

- Parents of students
- Teachers
- Lifeguards
- Customer Experience staff

ESSENTIAL QUALIFICATIONS AND EXPERIENCE:

1. Previous experience in customer service and swim teaching
2. Swim teaching qualifications

PERSONAL ATTRIBUTES:

1. High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.
2. Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
3. Disciplined to manage the varied components to this role.
4. Focused on the customer experience.
5. A commitment to professionalism and accountability.
6. Unquestionable ethics, integrity, values and behaviours.

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