Hostel Manager

Join Our Team and Make a Difference

Aboriginal Hostels Limited (AHL) is looking for a reliable and motivated Hostel Manager to join our team and help create a safe, clean, and welcoming environment at our Gudang Dalba hostel, Darwin. This is a great opportunity to support First Nations peoples across Australia. If you’re looking for a supportive team where your efforts truly matter, we would love to hear from you.

Information for candidates: This is an affirmative measures process. The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the Racial Discrimination Act 1975. It is open to First Nations candidates only.

Key responsibilities

As a Hostel Manager you’ll take on a broader leadership role, overseeing all aspects of hostel operations while building strong relationships with local stakeholders to support First Nations residents during their stay. You will be responsible for team leadership, performance development, continuous improvement, ensuring high standards in service delivery, safety and cleanliness, and ensuring hostel occupancy is high and service to residents is exceptional. You will be a hands‑on manager, working closely with the small hostel team to provide three meals a day and ensure the facility is clean, safe and welcoming. You will also ensure compliance with AHL policies and operational guidelines, regularly report to the Operations Management Team, and liaise with AHL’s National Office as required.

Key tasks

- Supporting hostel teams in achieving AHL’s goals by providing clear direction and guidance on work expectations and deliverables.

- Regularly conducting quality assurance checks of the hostel to ensure the hostel is meeting operational requirements and addressing non‑compliance.

- Managing continual improvement in hostel operations.

- Regularly reporting to the Operations Management Team and National Office.

- Supporting AHL’s vision to improve the quality of life and economic opportunities for First Nations People by providing safe, culturally appropriate and affordable accommodation.

- Liaising with internal and external stakeholders to support resident access to services and resources, and to ensure guest needs are attended to efficiently and professionally.

- Creating a culture of excellent customer service at the hostel, ensuring guests feel welcome, culturally safe and comfortable at all times.

- Managing Hostel Operations in accordance with AHL’s Operations Handbook, maintaining discretion and privacy of resident and staff information.

- Providing staff management, support and leadership, including staff recruitment, induction, performance management and providing development and training where needed.

- Resolving resident issues promptly to create a positive, culturally appropriate experience and quality stay for residents, showing respect for the diversity of residents’ personal situations.

Our ideal candidate

The ideal candidate is an experienced and driven leader with operational and people‑management skills, a strong focus on customer service, and the ability to build and lead effective teams. You thrive in dynamic environments, are committed to delivering high‑quality, person‑centred services, and are confident engaging with local stakeholders to support residents throughout their stay.

Eligibility

- Australian citizenship.

- Ability to obtain and maintain a police check and NT Working with Children Check.

What We Offer

- Competitive Pay & Benefits: $84,228,022 – $91,809 per annum (pro‑rated for part‑time). 15.4% superannuation, generous leave entitlements, remote locality allowance of $8,884 pa with eligible dependants or $5,044 pa without dependants.

- Job Security & Career Growth: Opportunities to grow and move up within the organisation.

- Supportive Team Environment: Friendly, inclusive team where your work is valued.

- Generous shift penalties for work after hours, weekends and public holidays. Work pattern incorporates 8 days of work in a fortnight including one weekend per fortnight (50% penalty rates Saturday, 100% penalty rates Sunday).

- Regular salary packaging options for vehicles, superannuation, laptops, etc. Plus salary sacrifice of $15,900 per FBT year for rent, mortgage or living expenses.

- Generous Leave Entitlements: additional days off when an RDO falls on a public holiday, 18 days sick/personal leave per annum, cultural and NAIDOC day leave.

- Employee Assistance Programme: confidential counselling service for employees, partners and their dependants/children.

Recruitment Initiatives

This is an affirmative measures position – First Nations applicants only. Successful applicants must be an Aboriginal person and/or a Torres Strait Islander person, identified as such and accepted by their community as being an Aboriginal and/or Torres Strait Islander person. Applicants will be required to provide evidence of status before appointment.

How to apply

Complete the Application Form attached here. Email your current resume and completed Application Form to jobs@ahl.gov.au by 11:59 pm AEST on Monday, 3 November 2025. Please include your name and the job reference (VN‑0764222) in the subject of your email. Contact person: Denise ONeill – 0436 933 220.

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