Front-End Software Engineer

About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we’re leveragingJamie’sexperience as an early member of Google’s generative AI team andSteve’sexperience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include:

- A global cross border fintech unicorn,

- The largest telehealth company in Australia,

- The largest bank for teens in the US,

- One of the largest NFT marketplaces by trading volume

… and a handful of other enterprise customers with over 1 million support tickets a year.

What's unique about this opportunity?

Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

High pay, high expectations, high performance. We’re building a small, great team. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team get the same monthly updates we send to our investors because they’re investors and owners too.

On the technical cutting edge. With our users we're defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it's white space for us to invent. The AI agent problems we're solving are beyond the cutting edge at the biggest research labs.

No nonsense recruitment process. The process is: 1) informal chats with Remy and Steve to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and work with us. There's no better way for each of us to figure out if we like working together than to work together

About the role and you

We're seeking a Front-End Software Engineer who is enthusiastic about crafting intuitive and responsive user interfaces. You'll collaborate closely with our product and design teams to bring seamless experiences to life, ensuring our AI tools are accessible and user-friendly for our clients. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it’s white space for us to invent. The AI agent problems we’re solving are beyond the cutting edge at the biggest research labs.

What you’ll do

- Develop and maintain front-end components using modern frameworks (e.g., React, Remix).

- Collaborate with cross-functional teams to design and implement user-centric features.

- Optimize applications for maximum speed and scalability.

- Ensure the technical feasibility of UI/UX designs.

- Participate in code reviews and contribute to a culture of continuous improvement.

You might be a fit if you:

- Are excited by working with a top caliber team tackling the above

- Have 2+ years of experience shipping code at a startup or larger company with high standards

- Have an eye for detail and passion for great user experiences

- Are familiar with design tools (Figma, Sketch) and translating designs into production-ready UI

- You have a deep understanding of component-driven development with tools like React and NextJS (Remix experience is a plus).

- Are excited by the chance to help build a category-defining AI company

If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.

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