Office Administrator 14/10/2025 Brooklyn VIC, Australia

- Full Time Role with Australia's Ultimate Tool Shop
- Be a brand ambassador of Total Tools
- Commitment to ongoing job security, development, and growth

Total Tools Brooklyn is looking for a Full Time Office Administrator to join the team. The primary purpose of the Office Administrator position is to provide the highest level of administration support to enable the store to exceed customer expectations and support meeting the overall store performance levels.

As our Office Administrator, you will play a key role in supporting the day-today operations and administration of the store.

Responsibilities

- Greet and welcome guests as soon as they arrive at the office

- Direct visitors to the appropriate person and office

- Answer, screen and forward incoming phone calls

- Provide basic and accurate information in-person and via phone/email

- Receive, sort and distribute daily mail/deliveries

- Maintain office security by following safety procedures and controlling access

- Maintain common areas and overseeing kitchen supplies kitchen

- Order front office supplies and keep inventory of stock

- Update calendars and manage/book meeting & boardrooms

- Taking and ensuring messages are passed to the appropriate staff members on a timely basis

- Handling queries and complaints via phone, email and general correspondence

- Having food and drinks ready for special meetings on time and cleared afterwards within an hour of finish.

- Keeping refreshment supplies for meetings stocked.

- Maintaining office services as required (such as cleaners and maintenance companies)

- Perform other clerical receptionist duties such as filing, photocopying, faxing, scanning

- Assisting with mail/couriers as required

- Arrange travel and accommodations, handling event coordination, both internally and externally

- Maintain the Insider Database

- Manage all requirements for Insider events

- Logging the need for catering as requested by meeting organisers in the events calendar.

Does this sound like you?

- You have a positive, can-do attitude and enjoy being part of a team

- You bring strong attention to detail

- You're trustworthy, reliable, and understand the importance of confidentiality

- You’re eager to learn and open to taking on new tasks

- Exceptional customer service and administrative abilities Excellent communication with the public, supervisors, and peers

- Expertise in electronic mail and office suite software, such as Microsoft Outlook, PowerPoint, Excel, Word.

- Knowledge of record and file management systems

- Superior time management and scheduling skills

- Meticulous attention to detail and excellent organizational aptitudes

- Strong organizational skills with the ability to multi-task

- Keen active-listening and critical thinking skills

- Discreet and professional demeanour

- Experience working a phone switchboard
- Ability to work autonomously and as part of team

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference

Benefits

We also offer:

- Competitive wages, with flexible rosters

- Onsite Parking: Parking available to all employees.

- Supportive Culture: Culture focused on team and support for your development

- Supportive Management and commitment to ongoing career development and growth

All that is left to do is to apply to join the Total Tools team

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.

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