Retail Facilities

Retail Facilities & Projects Coordinator

AU

Who is Audika

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

The main purpose of the Facilities & Projects Coordinator role is to oversee all reactive and preventative maintenance, and support property-related projects - including new clinic and office setups - across Australia and New Zealand, in collaboration with key stakeholders.

Responsibilities

Join Audika’s Property team and run the facilities service desk for 350+ clinics across Australia & New Zealand. You’ll triage, scope and dispatch maintenance tickets, coordinate vendors/landlords, and keep SLAs on track.
This is a hands‑on coordination role (no direct reports)—perfect for someone who loves pace, detail, and clear communication.

- Run the facilities service desk for 350+ clinics: triage/scope tickets, set priorities, dispatch correct trades, and manage SLAs (incl. on‑call escalations).

- Coordinate relocations and procurement, including clinic moves, hearing booth setups, and general property‑related purchases.

- Maintain vendor and stakeholder relationships, liaising with contractors, internal teams, landlords, and service providers to meet business needs.

- Provide administrative and budgetary support to the Head of Group Property and contribute to annual property budget planning and reporting.

- Oversee utilities and property operations, including contract management, invoice processing, emergencies, insurance claims, and Sound Level Meter calibrations.

You’ll be successful in this role if you have:

- Proven facilities/helpdesk coordination in multi‑site retail/clinics or property operations experience.

Strong knowledge of trades, building services, cost management, architectural design, and mechanical/engineering systems, including vendor engagement.

- High‑volume ticket queue management, time blocking, and tidy documentation.

Familiarity with property laws, local council licensing, and permit processes.

Proven experience in budgeting and forecasting for property and facilities operations.

Working knowledge of tools such as Lease Eagle, Basware, and Trello is preferred.

What's in it for you:

- Permanent, Full time opportunity within a global established organisation

- Hybrid working environment, 3 days in the office and 2 days at home

- Competitive Remuneration Package + Super

- ‘MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia

- Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life

- Novated Leasing

- Employee Assistance Program

- Birthday and Christmas gifts

Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

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