Direct Services Leader

Full-Time (38 hours per week) 12-month fixed term. Based in Grafton or Coffs Harbour

Are you passionate about empowering people to live the life they choose? At Livable, we believe in supporting people to live their life, their way. Through our NDIS, Aged Care, and Family Services, our mission is simple yet powerful: to create opportunities for all to flourish.

We’re currently seeking a compassionate and experienced Direct Services Leader to join our team on a full-time, 12-month fixed-term contract, with the potential for ongoing employment. This role is based in Grafton or Coffs Harbour and plays a key part in delivering high-quality, person-centred supports across our disability services.

About the role

As a Direct Services Leader, you’ll play a vital role supporting our Team Leader to ensure the delivery of safe, high-quality, and person-centred support services for NDIS participants. You’ll oversee day-to-day operations in your service area, including Supported Independent Living (SIL) homes, Short-Term Accommodation (STA), and individual support, and lead a team of dedicated support workers.

You’ll foster a culture of collaboration, continuous improvement, and excellence in care.

Your responsibilities:

- Oversee the delivery of NDIS supports across SIL, STA, and individual supports
- Build strong, respectful relationships with participants, families and external stakeholders eg. support coordinators and behavioural practitioners
- Lead and supervise a team of support workers, including performance reviews as required
- Ensure services are delivered in line with legislation, funding requirements, Livable’s policies and NDIS quality standards.
- Respond to and manage incidents appropriately, including follow-up and reporting
- Promote a safe and inclusive environment for all participants.
- Complete administrative tasks to support efficient and effective service delivery.

About You

You’re a confident, compassionate leader with hands-on experience in disability services. You thrive on responsibility, build positive relationships with ease, and are committed to participant outcomes.

You have:

- Certificate IV in Disability or a related field, with at least 3 years’ relevant experience
- Experience coordinating 24-hour residential supports for people with complex needs
- Strong experience supporting NDIS participants with high-intensity needs, ASD, intellectual disability, and behaviours of concern
- Exceptional problem-solving skills and a proactive approach to finding solutions
- Excellent written and verbal communication skills
- Strong relationship-building and stakeholder engagement skills
- High level of professionalism, discretion, and cultural sensitivity
- NDIS Worker Screening Check and NDIS Orientation Module completed, or willing to complete.
- Current Driver’s Licence and Working With Children Check
- Confidence using Microsoft Office and CRM databases
- A self-starter attitude, with a strong sense of accountability and ability to work both independently and collaboratively

What we offer

When you join Livable, you can expect a range of great benefits to support your career development and well-being, including:

- Salary packaging benefits through our not-for-profit status
- Ongoing training and professional development opportunities
- A supportive and inclusive team culture
- Comprehensive Employee Assistance Program

Ready to join us?

If you’re passionate about making a difference and want to be part of a purpose-driven organisation, we want to hear from you To apply, read the position description, address the selection criteria in your cover letter (maximum of 2 pages) and resume online. For more information contact Sue Ting, HR Manager, on 02 6642 7257 or email sue.ting@livable.org.au.

You will also be required to complete the NDIS Quality & Safeguards Commission Worker Orientation Module or provide evidence of completion. The successful candidate will also be required to demonstrate entitlement to work in Australia and to disclose any preexisting injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to those from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTQIA+ communities to apply for our job opportunities.

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