[Only 24h Left] Product

7 days ago

Council of the City of Sydney, Australia BetaShares Capital Limited Full time

Product & Member Services Associate

Department: Product

Employment Type: Permanent - Full Time

Location: Sydney

Description

About the Role

We’re seeking a proactive and detail-oriented Product & Member Services Associate to support the day-to-day management of our Superannuation product. You’ll focus on delivering an excellent member experience while ensuring operational and regulatory requirements are met. This role bridges product operations, member communications, and insurance administration within a regulated environment.

Role Responsibilities

- Act as a key contact point for member queries and complaints, coordinating timely and accurate responses across internal teams and external providers.

- Support the delivery of insurance administration workflows, ensuring provider SLAs and compliance requirements are met.

- Maintain high-quality member communications, ensuring information is clear, accurate, and compliant.

- Assist with technical superannuation operations, including data validation, issue resolution, and preparation of APRA submissions under guidance.

- Partner with internal teams to streamline product and member service processes for improved efficiency and member outcomes.

- Maintain up-to-date product documentation and contribute to continuous improvement initiatives.

Skills & Experience

- 2–3 years’ experience in superannuation operations, product support, or member services within a regulated environment.

- Strong understanding of superannuation processes, legislation, and member obligations.

- Experience managing member communications, complaints, or insurance-related workflows.

- Excellent attention to detail, communication, and problem-solving skills.

- Collaborative approach with the ability to balance operational accuracy and member care.

- Bachelor’s degree in Finance, Business, or related field; RG146 desirable.

Reasons To Join Us

What We Offer

Betashares believes our most important asset is our people and we are proud of the culture we have built – but we are always striving to be better. We want every Betashares employee to be doing their best work and developing their careers. In addition to a competitive salary, we also offer:

- Continuous career development and training opportunities.

- Access to a health and wellbeing platform with physical, mental, social and financial support programs available.

- Volunteering days off, so you can contribute to a cause that matters to you.

- Conveniently located CBD offices with fully stocked kitchens, team breakfasts and catered lunches on a regular basis.

- Fun and inclusive social events.

Our Values

As our business continues to grow, we’re committed to creating a workplace that gives us all the best opportunity to succeed, and that is enjoyable to be a part of. We prize ambition and drive, but equally we value honesty and humility.

We support each other, and we respect our clients and our competitors. Innovation is in our DNA, and we are always looking for better ways to do things and are willing to take measured risks and learn from our mistakes along the way.

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