[High Salary] Customer Service Officer

Overview

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands. Our mission is to lead sustainable change within the maritime industry as we embark on a large-scale transformation journey.

About the Role

Reporting to: Export Standard Customer Service Supervisor

Employment Type: Permanent, full-time

Work Location: Launceston, TAS

As a Customer Service Officer (Export Standard), you will manage customer inquiries across multiple channels, provide accurate and timely shipment information, promote value-added services, and collaborate with internal and external stakeholders to enhance the overall customer experience while adhering to quality and safety standards.

Responsibilities

- Respond to customer enquiries via phone, email, and chat, providing timely and accurate information.

- Investigate and resolve customer issues by collaborating with internal teams and external partners.

- Deliver clear, professional written and verbal communication to ensure a high standard of customer service.

- Identify opportunities to offer Value Added Services that align with customer needs.

- Use MYCS and other internal systems to manage queries and enhance the customer experience.

- Follow Quality Management System procedures and contribute to process improvements.

- Share knowledge, assist in training new team members, and support team performance and development.

Qualifications

- Strong customer service skills with the ability to handle multiple enquiries efficiently.

- Excellent written and verbal communication abilities.

- Proficiency in using Microsoft Office and customer service platforms such as MYCS or Salesforce.

- Ability to multitask, prioritize, and work well under pressure.

- A proactive and solution-focused mindset with attention to detail.

- Knowledge or experience in shipping, logistics, or supply chain industries is preferred.

- Ability to work independently as well as collaboratively within a team environment.

Eligibility

To be eligible for this role, you must be an Australian citizen or a permanent resident.

If you are a New Zealand citizen and planning to relocate permanently to Australia, you are welcome to apply.

Please note that remote working from overseas and interstate locations will not be considered.

Culture, Benefits and Diversity

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, with a strong culture that supports progression and promotion. We offer a diverse and engaging training calendar that provides opportunities for growth. The CMA CGM Group is committed to sustainability and acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

- Flexible Working Options

- Additional Leave Days

- Novated Lease

- Opportunity to participate in volunteer initiatives with partner charities

- Access to 3000+ learning resources and courses

- Opportunity for career development in Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

CMA CGM is committed to providing a respectful and collaborative working environment where all employees can thrive. We actively welcome and encourage applications from all qualified individuals, regardless of Indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.

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