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Cloud Operations Engineer

1 month ago

Sydney, New South Wales, Australia Forsta Full time
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Cloud Operations Engineer

Apply locations Sydney, AUS time type Full time posted on Posted Today job requisition id R25_0000000696

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.

We are seeking a Cloud Operations Engineer to provide dedicated operational support and technical leadership for our Australian client, the ABS. This is a pivotal role that ensures compliance with IRAP (Information Security Registered Assessors Program) standards and maintains the reliability, security, and performance of ABS-specific environments.

You will take ownership of day-to-day system operations, troubleshoot and respond to incidents, manage database performance and scaling, and implement updates through a GitOps-based framework. Working closely with both local and international teams, you'll enable secure integrations, improve operational efficiencies, and strengthen Forsta's service delivery to ABS.

This is a Sydney-based position requiring Australian residency due to data access restrictions under IRAP. It plays a critical role in enabling Forsta to meet its contractual and legal obligations in delivering the Forsta Plus Single Tenant service.

Key Responsibilities

- Compliance & Security: Maintain cloud infrastructure in line with IRAP standards, applying necessary security controls and risk management processes.
- Incident Management: Lead incident response for ABS environments, escalating as needed and ensuring compliance with local data access restrictions.
- System Maintenance: Deploy and maintain infrastructure changes using GitOps, ensuring timely updates and stable site performance.
- Capacity Planning: Monitor system metrics and proactively manage scaling of Azure Kubernetes Services (AKS) and AzureSQL to maintain optimal performance.
- Client Support: Provide direct, daily operational support to ABS personnel, troubleshoot infrastructure and integration issues, and ensure smooth system configuration.
- Collaboration: Coordinate with international teams to ensure external systems remain functional during platform updates and to respond to evolving compliance requirements.

Citizenship Requirement

Due to the nature of this role and the sensitivity of government data, Australian Citizenship is a mandatory requirement. The successful candidate must be eligible to obtain and maintain a Baseline or NV1 Australian Government Security Clearance in accordance with IRAP and ABS requirements.

About You

You are a proactive and technically capable Cloud Engineer with deep experience in Azure services and a strong understanding of government-grade compliance requirements. You're solutions-focused, hands-on, and committed to delivering secure, stable systems. You enjoy working collaboratively across teams and geographies, and thrive in a client-facing environment where trust and technical excellence are paramount.

You'll bring:

- 5+ years of experience with Azure Cloud Services, particularly AKS and AzureSQL.
- Demonstrated understanding of IRAP compliance and related data access requirements.
- Experience managing system incidents, performing disaster recovery, and enhancing cloud service performance.
- Proficiency in GitOps-based change management and deployment practices.
- Excellent problem-solving skills and the ability to manage multiple priorities.
- Strong communication and collaboration skills, with a commitment to client service.
- Flexibility to participate in out-of-hours support or coordination with global teams when required.

Join us and play a key role in delivering secure, compliant, and high-performing solutions for one of Australia's most important public data agencies.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

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