[6/11/2025] Assistant Program Officer

We are looking for Assistant Program Officer to work with our client in the Government space

Location: Orange, NSW

Hours/Days: 35 hours per week

Contract: 10th Nov 2025 – 9th Feb 2026

Pay Rate: $54 per hour

Role Overview

This role sits within a NSW State Government agency and is part of a team delivering financial assistance programs. The Assistant Program Officer performs a range of clerical and administrative tasks necessary to support the smooth operation of the unit, including application assessment, post-approval processing, and general office support.

The role requires high-quality customer service, attention to detail, and the ability to manage multiple priorities while supporting clients and internal stakeholders.

Key Accountabilities

- Review complex applications and claim requests, providing recommendations to inform decision-making within required timeframes and against eligibility criteria, policies, and responsible lending standards.

- Identify and case-manage suspected fraudulent applications or claims, escalating to the Manager as required.

- Draft and prepare correspondence related to funding deeds, titles, securities assessments, applications, and other variations.

- For loans, apply responsible lending standards, assess and recommend terms and conditions, and liaise with financial institutions to obtain consent for required documents.

- Maintain and accurately enter data into internal databases to support informed decision-making.

- Provide accurate and timely information and advice to applicants and clients regarding the status, conditions, or variations of applications.

- Resolve enquiries and manage customer complaints professionally and efficiently.

- Perform general clerical and office support duties to ensure the smooth operation of the team and unit.

Key Challenges

- Managing multiple tasks effectively within tight timeframes while maintaining quality and accuracy.

- Maintaining up-to-date knowledge of policies, procedures, and responsible lending practices across multiple programs.

- Managing sensitive enquiries, complaints, and reactions from distressed or irate clients.

- Clarifying and validating complex information provided by clients, particularly securities documentation for loans.

Capabilities

- Clerical and Administrative Skills: Data entry, record keeping, correspondence preparation.

- Customer Service: Responding to queries, providing guidance, resolving complaints.

- Analytical Skills: Assessing applications, identifying discrepancies, and making recommendations.

- Communication and Collaboration: Working with colleagues, managers, and external stakeholders.

- Time Management and Organisation: Managing multiple tasks and priorities efficiently.

Why Join

- Gain experience in clerical, administrative, and customer-focused roles within a NSW State Government context.

- Contribute to the delivery of financial assistance programs that support regional communities.

- Work as part of a collaborative and supportive team with opportunities to develop office and administrative skills.

Diversity, Equity & Inclusion

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading

Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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