ProServe Area Delivery Leader, ProServe A2C

ProServe Area Delivery Leader, ProServe A2C

Job ID: 3113234 | Amazon Web Services Australia Pty Ltd

The Amazon Web Services Professional Services (ProServe) team is looking for an experienced ProServe Area Delivery Leader (PADL) to join our Associate to Consultant (A2C) Shared Delivery Team (SDT) to help us grow our early‑in‑career talent. This senior leadership role is responsible for all delivery activities within the Area (single/multi‑country or Practice/Industry), ensuring optimal support while maximizing team utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams.

As PADLs you will coach, manage, and guide Delivery Practice Managers (DPMs) and their teams, ensuring they provide best‑in‑class solutions for customers and partners. Routinely engaging with C‑level executives at customers, you will ensure Area SDTs work closely with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify, understand, and define customer business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs.

Your experience leading teams within the technology sector will equip you to optimize team growth and performance by implementing tailored people‑development plans, ensuring Area SDTs align to customer needs, and have the capacity to address customer outcomes. You possess the ability to translate technical concepts into business value for customers and then discuss technical depth with teams, cultivating strong relationships with customers, Amazon Global Sales, and ProServe teams to enable exceptional business performance. PADL success is measured through the Area P&L by delivering customer engagements on time, within budget, and exceeding customer expectations (CSAT).

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption, and delivers focused guidance through our global specialty practices covering a variety of solutions, technologies, and industries.

In this role, you will lead and build our complex and ambitious “Associate to Consultant” (A2C) SDT, elevating the technical execution and delivery of your team of early‑in‑career Associate Consultants. Our A2C team hires early‑in‑career technologists, including recent graduates, and provides training, coaching, and mentoring to develop them into productive, customer‑facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security.

It is expected to work from an AWS (or customer sites) at least 5+ days a week. This is not a remote position. You are expected to be in the office or with customers as needed.

Key job responsibilities

- Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
- Ensuring delivery of best‑in‑class solutions for customers and partners, meeting and exceeding satisfaction targets
- Driving business development initiatives and providing portfolio guidance and oversight
- Collaborating with ProServe Account Executives to identify and define customer business outcomes
- Managing the Area P&L, optimizing team growth, performance, and utilization
- Serving as an escalation point for Sales and Delivery teams, engaging in pre‑sales, in‑flight projects, and post‑implementation reviews
- Working with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early‑in‑career program delivery
- Driving technical and soft‑skill training to focus and accelerate consultant development
- Partnering with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

About the team

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

- Bachelor’s degree in Computer Science, Math, or a related field
- Knowledge of compliance and security standards across the enterprise IT landscape
- Knowledge of infrastructure‑as‑a‑service (IaaS) cloud computing transition challenges
- Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
- Experience with enterprise architecture including virtualization technologies and distributed architecture

Preferred Qualifications

- Experience integrating AWS cloud services with on‑premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- Experience with design of modern, scalable delivery models for technology consulting services
- Experience with international sales and delivery work with global F500 enterprise customers and partners
- Experience with vertical industry sales and delivery work of contemporary services and solutions

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Country acknowledgment

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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