Customer Success Associate

3 weeks ago

Council of the City of Sydney, Australia ROBERT WALTERS AUSTRALIA Full time

Robert Walters has partnered with Edstart - a rapidly growing fintech company, who is on the lookout for their next Customer Success superstar As a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and also support existing customers. If you are someone who is compassionate, a great team player (and commercially minded) and thrives on interactions, apply away

A bit about Edstart:

Edstart is a leading technology and financial services company providing funding and payment services for education.

They have been founded by a passionate team of education and finance specialists, whose goal is to help make education costs as sustainable and flexible as possible for schools & parents.

Your day to day duties & responsibilities?

- Build strong, friendly customer relationships to ensure long-term satisfaction
- Provide friendly front-line support via live chat, email and phone in a timely manner
- Work with customers from initial enquiry all the way through to funding education fees
- Resolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolution
- Maintain an in-depth understanding of the product and deliver it to customers in simple and easy to understand terminology
- Follow up on and manage customer payments with a flexible and friendly approach
- Liaise with other teams to continuously improve the service and product offerings
- Work closely with the credit and operations team to provide the best outcome for each customer

Benefits & culture?

- Wholesome team culture that encourages self improvement and ongoing learning
- The chance to work with a group of talented, highly motivated colleagues
- Flexible work arrangement with a mix of working from home and in the office
- Office located in Surry Hills, close to public transport
- The opportunity to see your impact on a growing business as well as the customer

Your skillset and experience?

- Experience in finance, payments, or education sectors
- Exposure to regulated consumer credit environment
- Basic knowledge or ability to understand interest and payment calculations
- Exceptional verbal and written communication skills
- Be compassionate and patient in engaging with current and potential customers
- Experience in a similar support or customer-facing role
- A passion for providing exceptional customer service
- Ability to work cooperatively and collaboratively with a number of different teams across the business
- Ability to maintain calm under pressure
- Willingness to learn
- Strong attention to detail
- Have an understanding of the need for client confidentiality
- Motivated self-starter who can juggle multiple responsibilities and large volumes

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Ksenia Varaksina on 02 8289 3213 for a confidential discussion.

About the job

Contract Type: FULL_TIME

Focus: Call Centre

Industry: Admin and Secretarial

Salary: AUD75,000 - AUD85,000 per annum + super + bonus

Workplace Type: Hybrid

Experience Level: Associate

Location: Surry Hills

Job Reference: 2052640/001

Date posted: 3 April 2025

Consultant: Ksenia Varaksina

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