Customer Success Manager Australia

4 weeks ago

Council of the City of Sydney, Australia PERGOLUX Full time

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place

We make the dream possible. Be part of our dream team

What You’ll Do

- Serve as the primary contact for technical requests between Product Development and Customer Service.
- Act as the liaison between Customer Service, Logistics, and the Warehouse, ensuring smooth operations.
- Prioritize orders for both Customer Service and Marketing to meet business needs.
- Be the contact person for installation partners.
- Handle second-level escalations with efficiency and professionalism.
- Process and handle refund requests promptly.
- Organize and lead weekly Customer Service meetings.
- Provide 1-on-1 support for challenging customer success cases.
- Conduct onboarding and product information training for new team members.
- Manage all payment disputes, ensuring they are resolved and customer satisfaction is achieved.

What We’re Looking For

- 2-3 years of experience in a similar role, demonstrating proficiency in customer success management
- Excellent communication and interpersonal skills in English
- Highly organized and structured with strong time management abilities
- Strong technical understanding with a solution-oriented mindset
- Proficient in complaint management and conflict resolution
- Exceptional customer service skills with the ability to build and maintain strong customer relationships
- Empathy and active listening skills to understand customer needs
- Analytical and problem-solving abilities to address customer issues effectively
- Proactive and self-motivated attitude with adaptability in a dynamic environment
- Proficiency with customer relationship management (CRM) software and familiarity with customer journey mapping
- Experience in account management, upselling, and product onboarding and training

What we offer:

- International Collaboration: Work closely with global cross-functional teams, including sales, customer service, marketing, and product teams.
- Professional Development: Our company values continuous learning and development. You can expect support and resources to enhance your skills.
- Significant Impact: Your work will directly contribute to our brand's growth and visibility, making a tangible difference in our market presence and customers satisfaction.
- Dynamic Team: amazing colleagues who value and help each other grow
- Comprehensive Vacation Policy: Start with 27 vacation days (excluding public bank holidays), with an additional day for each year of service, up to 30 vacation days.
- Hybrid Working: 80% on-site / 20% remote
- Team Events: Participate in regular team events that foster connection and fun.
- Free Snacks and Drinks: Stay energized with complimentary snacks and drinks available in the office.

We look forward to receiving your application and resume

For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page

#J-18808-Ljbffr

  • Customer Success Analyst

    2 days ago

    Council of the City of Sydney, Australia Stake Australia Full time

    About Stake Stake is looking for Customer Success Analysts to join us at our Sydney CBD HQ, with a flexible hybrid working model - Please note this role will be required to work on weekends. We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets,...

  • Customer Success Manager*

    2 weeks ago

    Council of the City of Sydney, Australia Meltwater Group Full time

    Location: Sydney, NSW, Australia Date Posted: Nov 3, 2025 Category: Sales Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences....

  • Customer Success Manager

    6 days ago

    Council of the City of Sydney, Australia ELMO Full time

    Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand. With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and...

  • Customer Success Manager

    6 days ago

    Council of the City of Sydney, Australia Fonn Group Full time

    About Fonn Group: Fonn Group builds cloud-native media technology solutions—Saga and Mimir—deployed at scale by major news and sports organizations globally. We're hiring a Customer Success Manager for our APAC team who can bridge the gap between complex technical implementations and customer outcomes. What you'll do: Own the technical relationship with...

  • Manager, Customer Success

    2 weeks ago

    Council of the City of Sydney, Australia NICE Full time

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Manager, Customer Success is responsible for leading a...

  • Customer Success Manager

    4 days ago

    Council of the City of Sydney, Australia Black Nova Group Full time

    Discover the opportunities with our startups that are championing the next generation of B2B technology. At Marlee, we’re on a mission to be a force for good in the working lives of millions of people around the world. Our platform empowers teams and individuals to reach their full potential, combining AI, motivational science, and thoughtful design. As...

  • Customer Success Manager

    1 week ago

    Council of the City of Sydney, Australia Refinitiv Full time

    # **Our Privacy Statement & Cookie Policy**Customer Success Manager page is loaded## Customer Success Managerremote type: Remote Job: Hybridlocations: AUS-Pyrmont-19 Harris Sttime type: Full timeposted on: Posted Todayjob requisition id: JREQ195809**Customer Success Manager, AI Solutions**Thomson Reuters are hiring a Customer Success Manager to own...

  • Customer Success Manager

    3 weeks ago

    Council of the City of Sydney, Australia NinjaRMM, LLC Full time

    About the Role As a Customer Success Manager, you are an outgoing, self‑motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long‑lasting customer relationships. As a...

  • Customer Manager

    6 days ago

    Council of the City of Sydney, Australia Legl Full time

    Legl is a fast-growing, B2B regtech/fintech platform with a mission to bring the legal industry into the 21st century. We’re backed by some of the best venture investors in Europe (Series B) and we are scaling quickly on our next phase of growth. Our mission is to make legal services work better for law firms and their clients. Since launching just over 4...

  • Strategic, Customer Success Manager

    6 days ago

    Council of the City of Sydney, Australia Humanforce Full time

    Who are we? Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable,...